Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the smooth operation of the Coupa purchasing solution, handle user inquiries, support configuration, and act as a liaison between departments and IT.
Your role in the team
- From our location in Karlsruhe, you will ensure the operation of a procurement solution (Coupa) as a 2nd-Level Support Consultant, later as a 3rd-Level Support Consultant.
- You handle inquiries from users regarding technical topics or the integration of suppliers.
- You support German- and English-speaking users in the use of our procurement and ordering systems, ensuring smooth operational processes.
- You coordinate with specialist departments, procurement, and IT, acting as an interface between different areas.
- You support our clients in configuring and using our IT platforms for procurement processes.
- You coordinate support for technical inquiries with our experts or with the contacts at the client.
- You are a cooperative and sought-after contact person who provides users and suppliers with assistance in their daily work.
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Our expectations of you
Education
- A solid business education or relevant professional experience.
Qualifications
- A friendly and helpful manner when dealing with customers.
- Understanding of business IT systems.
- The interest in familiarizing oneself with new topics.
- Good German and English language skills.
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What we offer
- An exciting opportunity in a great team and the chance to develop yourself further.
- Flexible working hours.
- A permanent employment with a fair salary and additional benefits.
- An office in the heart of Karlsruhe and the opportunity to work from home.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
ACANTIS GmbH
ACANTIS GmbH, founded in 2012, is an independent consulting firm specializing in the digitalization of procurement and IT processes. It offers innovative solutions and IT project management for medium-sized and large companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
Third level supporter IT configuration coordinator
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
