Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support requests, analyze and resolve hardware and software issues, monitor ticket statuses, and assist customer projects involving Microsoft 365 and IT infrastructure.
Job Technologies
Your role in the team
- As a support and service technician, you are the first point of contact for our customers and internal users regarding technical questions and issues.
- Your responsibilities and tasks therefore include, among others:
- Acceptance and processing of support requests via telephone, email, and ticket system.
- Error analysis and sustainable resolution of hardware and software issues.
- Monitoring of tickets, deadlines, and service levels.
- Installation, configuration, and maintenance of IT systems, clients, and peripheral devices.
- Performing updates, upgrades, and system checks.
- Management of customer projects in the area of Microsoft 365 and IT infrastructure.
- Execution of user onboarding and offboarding, including rights, license, and device management.
- Complete documentation of all activities and customer agreements in the ticket system.
- Maintenance and creation of technical documentation and knowledge base articles.
- Contribution to the optimization of support processes and service quality.
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Our expectations of you
Qualifications
- Good knowledge of Windows and network infrastructures.
- Basic knowledge of IT security (e.g., endpoint protection, firewalls, backup strategies).
- Familiarity with cloud services (e.g., Google Workspace, Microsoft Azure, AWS).
- You work solution-oriented — the result is what matters to you.
- You approach things in a structured manner and are well-organized.
- You are customer-oriented and possess strong communication skills and team spirit.
Experience
- Experience in IT support and service with very good knowledge of Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive, Admin Center).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
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What we offer
- An exciting and varied role in an innovative company with direct customer contact.
- An open and collegial working environment.
- Individual development opportunities and further training.
- Flexible working hours and the possibility of remote work.
- An attractive compensation package and good social benefits.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Breihof It Gmbh
Der erfahrene IT-Dienstleister in Heidelberg.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist - system integration
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
