Job
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Job technologies
Your role in the team
- The Service Operator/Engineer provides technical support in the planning, development and maintenance of system environments and interfaces for complex business solutions.
- Provision of technical support for customers and users of the SAP application in the SAP ECC SAP PM, MM and S/4HANA modules and systems within the scope of the technical operational management of the project team.
- Diagnosing and resolving problems that occur during the use of applications and systems and are reported by end users.
- Professional communication with users to understand and solve their concerns.
- Creating reports and analyses to identify trends and improve applications and systems.
- Cooperation with developers to resolve reported issues in a timely manner and to speed up the development process.
- If necessary, instruct/train customers and users in the use of applications and systems.
- Implementation of processes and methods to improve technical support.
- Documentation of problems and solutions.
Our expectations of you
Qualifications
- 5 years (in the last 6 years) of very good and repeatedly practical knowledge in the technical management of various SAP modules, such as SAP ECC SAP PM, MM and S/4HANA in a large SAP application (guideline: ~ 1000 users and ~ 20 technical interfaces).
- 5 years (in the last 6 years) of very good and repeatedly field-tested support of end users in the first level hotline user support in a large SAP application (guideline: ~ 1000 users and ~ 20 technical interfaces).
- 5 years (in the last 6 years) of good and repeatedly practical knowledge in testing and documenting SAP PM applications in a large SAP application (guideline: ~ 1000 users and ~ 20 technical interfaces).
- 5 years (in the last 6 years) of very good and repeatedly practical knowledge of incident management in a large SAP application (guideline: ~ 1000 users and ~ 20 technical interfaces).
- 5 years (in the last 6 years) of very good and repeatedly practical knowledge in the technical management of applications from the context of mobile applications SAP Fiori in a large SAP application (guideline: ~ 1000 users and ~ 20 technical interfaces).
- German (native speaker or language certificate B2 or better).
- 2 years of practical knowledge in authorization management SAP ECC and S/4HANA including tool know-how Xiting (XAMS).
Experience
- 5 years of practical experience in agile projects according to Scrum in the last 6 years.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
More about the recruiting agency
mindheads GmbH is an independent company specializing in IT and personnel services, offering a wide range of services including the recruitment and placement of IT experts and executives, as well as planning and implementing IT infrastructure and software solutions.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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