Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Technologies
Your role in the team
- Controlling and monitoring IT service processes to ensure smooth IT operations.
- Ensuring compliance with service level agreements (SLAs) and IT security standards.
- Coordination of IT support teams (1st, 2nd and 3rd level) and interface between IT and users.
- Analysis and resolution of faults as well as escalation to external service providers in the case of complex IT problems.
- Preparation of IT reports and service analyses for the continuous improvement of IT services.
- Responsibility for the planning and implementation of IT projects to optimize service quality.
- Close cooperation with other departments and IT specialists.
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Our expectations of you
Education
- Completed studies in computer science, business informatics or a comparable qualification.
Qualifications
- Very good knowledge of German and English.
- Confident use of IT service management tools (e.g. Jira, ServiceNow).
- Strong technical understanding and problem-solving skills.
- Strong communication skills and ability to work in a team.
- High service orientation and customer focus.
Experience
- Professional experience in IT service management, ideally in an ITIL environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service manager
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
