Job
In this role, you support clients on-site with IT inquiries, manage hardware maintenance, and handle ticket administration to ensure the smooth operation of IT systems.
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Job technologies
Your role in the team
- You support our client on-site with IT inquiries and are the first point of contact for technical issues and their solutions.
- You ensure the smooth operation of IT systems and maintain the functionality of all hardware.
- Your responsibilities include maintaining and supporting hardware as well as carrying out hardware relocations (e.g., workplace moves).
- You are responsible for ticket management including documentation and work systematically on troubleshooting and service requests.
- You are responsible for Mobile Device Management, the support of telephony clients, video systems, and printer services.
Our expectations of you
Qualifications
- You have a good technical understanding and an interest in IT topics.
- A strong service and customer orientation, as well as a structured and solution-oriented way of working, distinguish you.
- You are a team player who enjoys working with others and convinces through helpfulness and flexibility.
- You have very good written and spoken German skills.
- A Class B driver's license and willingness to work on-site with clients complete your profile.
Experience
- Ideally, you have some experience in On-Site IT Support or a similar position and have already gained experience with MS Office products.
- Ideally, you already have experience in direct customer contact and impress with your communication skills.
What we offer
- An excellent working environment with motivated colleagues.
- Working in the environment of an internationally operating IT company.
- Permanent employment contract with attractive conditions.
- We place great importance on thorough onboarding and team/communication culture through peer mentoring and regular exchange.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
DIE TECHNOLOGEN IT & ENGINEERING GmbH is a renowned service provider in personnel placement, supporting companies with specialists in IT and engineering for over a decade. With a team of 11 to 50 employees, the company connects qualified specialists and offers trainee programs to promote technological change. The headquarters is located in Bergisch Gladbach, Germany.
- Established Company
- Onsite, Hybrid
- Recruitment Agency
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