Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Pfedelbach
- Working Model
- Onsite
Job Summary
In this role, you independently handle IT support requests, analyze disturbances, procure IT hardware, and manage user accounts in Active Directory. You also support digitalization projects and create documentation.
Job Technologies
Your role in the team
- Independent handling, prioritization, and qualification of IT support requests.
- Analysis and resolution of issues and, if necessary, escalation to 2nd-level support.
- Selection, procurement, installation, and deployment of IT hardware and IT equipment.
- Setup and management of user accounts and permissions in Active Directory.
- Execution of IT onboarding and offboarding processes for employees.
- Administration of mobile devices (iOS) as well as support for modern workplace systems.
- Configuration and software distribution of hardware and software, ideally with Baramundi.
- Creation of documentation in German and English.
- Active participation in IT infrastructure and digitization projects as well as collaboration with external IT service providers.
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Our expectations of you
Education
- Completed IT training (e.g., IT Specialist System Integration) or comparable professional experience.
Qualifications
- In-depth knowledge of Windows client operating systems and Microsoft 365.
- Knowledge in software distribution, rollouts, and automated installations, ideally with Baramundi.
- Understanding of procurement and management of IT equipment.
- Reliability, friendliness, and a high level of customer service orientation.
- Structured, independent, and solution-oriented way of working.
- Strong communication skills as well as enjoyment in collaborating with different departments.
- Very good German and good English skills, both written and spoken.
Experience
- Experience in IT support, helpdesk, or service desk environment.
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What we offer
- Participation in forward-looking digitization and infrastructure projects.
- Exciting technical challenges and opportunities for design.
- Attractive compensation and special payments in accordance with the Metal Collective Agreement.
- Flexible working hours for a personal work-life balance.
- Flat hierarchies and short decision-making paths.
- Exciting product world.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Tii Group
The TII Group is an internationally operating company that focuses on the development and production of heavy-duty and special vehicles. Under the brands TII SCHEUERLE and TII KAMAG, the group offers solutions for demanding transport and logistics challenges. It has production sites in Germany and India, as well as a global sales and service network.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier
IT/Service Desk Staff
- Location
- Pfedelbach
- Working Model
- Onsite
- Diversity
- Open for all genders
