Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure onsite IT operations by managing ticket resolution, administrating local systems, installing Windows clients, and addressing hardware and software issues while maintaining documentation and identifying process improvements.
Job Technologies
Your role in the team
- You ensure IT operations at the site according to the agreed SLAs and are responsible for the correct processing of tickets within your own workgroups within these SLAs.
- Administration of local IT systems (clients and backend) as well as performing Windows client installations and configurations, including support for tablets, smartphones, and the mobile device management platform.
- They analyze and resolve hardware and software issues and support specialist departments (e.g., server, network) with onsite activities.
- Asset management including maintenance of the hardware database as well as organization and administration of IT equipment.
- They create and maintain documentation, provide technical input for projects and initiatives, and identify weaknesses in processes to help shape improvement measures.
This text has been machine translated. Show original
Our expectations of you
Education
- A completed vocational training in the field of IT specialist for system integration or a comparable IT-related vocational training.
Qualifications
- Excellent spoken and written proficiency in German and English.
- Willingness to travel within Germany.
- You will impress us professionally with your very good technical understanding of IT infrastructures as well as your excellent knowledge in the configuration and administration of Microsoft-based systems.
- You personally impress us with your excellent communication and coordination skills, as well as your strong customer, service, and consulting orientation.
Experience
- Several years of experience in IT Support as well as a broad understanding of IT operations and support processes.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Thales Group
We combine diverse skills, talents and cultures to design and deliver exceptional high-tech solutions. Solutions that make it possible to act today tomorrow. From the bottom of the ocean to outer space and beyond, we help our clients think smarter and act faster - with ever-increasing complexity and every crucial moment along the way.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Culture
3.7Workingconditions
3.8Engineering
3.0
IT Onsite Support Engineer
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
