Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bamberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as a communication interface, assist clients with IT planning, manage escalations, and develop service reports according to ITIL standards.
Job Technologies
Your role in the team
- Central communication interface for the customer.
- Communication responsibility in escalation and emergency management.
- Supporting clients in strategic IT planning.
- Design of the services in accordance with the contractually agreed scope of services.
- Define and distribute service reports.
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Our expectations of you
Education
- Successfully completed technical IT training or similar.
Qualifications
- Knowledge of relevant laws, standards, and norms within the scope of IT compliance.
- A high level of responsibility, initiative, and assertiveness.
- Strong communication skills as well as flexibility.
- Fluent in German and English, both written and spoken.
Experience
- Experience in ITIL processes as well as in project management methodologies.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
FIS-ASP Application Service Providing und IT-Outsourcing GmbH
With more than 25 years of know-how and leading in the topics Application Service Providing, IT outsourcing and hosting, we offer an all-around carefree package for our customers and bring complex IT systems into companies quickly, efficiently and user-friendly.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT customer service representative
- Location
- Bamberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
