Job
In this role, you act as a communication interface, assist clients with IT planning, manage escalations, and develop service reports according to ITIL standards.
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Job technologies
Your role in the team
- Central communication interface for the customer.
- Communication responsibility in escalation and emergency management.
- Supporting clients in strategic IT planning.
- Design of the services in accordance with the contractually agreed scope of services.
- Define and distribute service reports.
Our expectations of you
Education
- Successfully completed technical IT training or similar.
Qualifications
- Knowledge of relevant laws, standards, and norms within the scope of IT compliance.
- A high level of responsibility, initiative, and assertiveness.
- Strong communication skills as well as flexibility.
- Fluent in German and English, both written and spoken.
Experience
- Experience in ITIL processes as well as in project management methodologies.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
With more than 25 years of know-how and leading in the topics Application Service Providing, IT outsourcing and hosting, we offer an all-around carefree package for our customers and bring complex IT systems into companies quickly, efficiently and user-friendly.
- 2001
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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