Job
In this role, you will develop AI-native systems and automate workflows within the ITSM platform by administering JSM, building integrations, and implementing automations to enhance the efficiency of internal operations.
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Job technologies
Your role in the team
- The Business Technology team is composed of passionate technologists who are fully engaged in delivering the best products that help teams deliver their best work.
- We are focused on reducing friction and getting the most value from solutions to enhance outcomes.
- We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability, resilience, and performance.
- This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management.
- You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem - engineering AI agents and connectors, automating workflows end-to-end, and integrating our enterprise tool stack, with Jira Service Management and the Atlassian suite as one core platform among several.
- While Jira Service Management and the broader Atlassian suite form a core part of your platform footprint, your scope extends well beyond it: you will build and maintain integrations across our enterprise tool stack, engineer automation pipelines that eliminate manual work at scale, and operationalize AI-native capabilities (Enterprise Apps connectors, Claude MCP integrations, Rovo agents) that put Sonar ahead of the curve in AI-driven internal operations.
- Your success will directly enable every internal team at Sonar to work faster, smarter, and with less friction - and will give leadership real-time visibility, consistent governance, and a platform that scales effortlessly with the company's global growth.
Our expectations of you
Qualifications
- You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing, multi-site, multinational organization.
- You bring deep expertise in building AI-native systems and automations, and you are equally at home administering and evolving ITSM platforms - especially Atlassian - that anchor Sonar's internal operations.
- You prototype on the frontier, then harden what works into reliable, governed production systems that internal teams depend on daily.
- ITSM Platform Ownership (JSM): Administration, configuration, and continuous development of Jira Service Management – including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing.
- You treat JSM as a product, not a ticket system.
- Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring.
- Automation Engineering: Designing and implementing sophisticated workflow automations - using Atlassian Automation, REST APIs, and third-party middleware - that eliminate manual processes and scale operations without adding headcount.
- Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps.
- CMDB & Asset Management: Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) - ensuring a reliable, audit-ready source of truth.
- ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management - translating business needs into governed, automated workflows.
- Security, Compliance & Audit Support: Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements.
- Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages.
- Stakeholder Enablement: Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements - acting as a true internal platform consultant.
- Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead
Experience
- You bring proven, multi-year experience in: AI Systems & Agent Engineering (primary focus): Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack - Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors.
What we offer
- Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person.
Topics you will work on
Job locations
About your employer
SonarSource, based in Vernier, Switzerland, develops both open-source and commercial software solutions for the continuous analysis of code quality and security. With products like SonarQube, SonarCloud, and SonarLint, the company supports over 25 programming languages and is used by more than 7 million developers worldwide. Its roots in the open-source community are strong, and the company values transparency and continuous improvement.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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