Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ebermannsdorf
- Working Model
- Hybrid
Job Technologies
Your role in the team
- Technical and disciplinary management of currently 3 employees
- Mentoring in the sense of a proactive further development of the team
- Monitoring and ensuring the SLA and quality requirements in 1st and 2nd level support
- Constant updating and optimization of IT service processes as well as reporting and monitoring of support figures
- Exchange with the relevant stakeholders (department heads, system users and department heads)
- Ensuring timely and high-quality project management in the IT service desk area
- Coordination of support requests and management of on-site operations
- Ticket and escalation management
- Proactive participation in central IT projects and organization of rollouts
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed studies in computer science or similar qualifying training
Qualifications
- Certification in ITIL an advantage
- Very good knowledge of ticket systems, ideally Jira Service Desk
- Technical understanding of IT infrastructure systems
- High communication and motivation skills
- Independent and solution-oriented way of working
- Very good knowledge of spoken and written German and English
Experience
- Relevant professional experience in the above field of activity
This text has been machine translated. Show original
Job Locations
Location Ebermannsdorf
92263 Bayern
Germany
This is your employer
LOXXESS AG
Die LOXXESS AG hat sich auf komplexe Outsourcing-Projekte in der Industrie- und Handelslogistik spezialisiert. Für die Kunden unterschiedlichster Branchen werden auf Basis individueller Konzepte maßgeschneiderte Logistik- und Fulfillmentlösungen entwickelt und umgesetzt.
Description
- Company Size
- 250+ Employees
- Founding year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Servicedesk
- Location
- Ebermannsdorf
- Working Model
- Hybrid
