Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuhr
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will optimize IT service management processes according to ITIL, monitor service delivery, and identify improvement opportunities while collaborating closely with other departments and service owners.
Your role in the team
- Development and Optimization of IT Service Management Processes (according to ITIL)
- Monitoring and reporting of service delivery, including the derivation of measures.
- Coordination of processes across departments
- Support in daily business for questions related to IT service management
- Exchange with Business Relationship Management and Service Owners
- Identification and implementation of improvement measures (Continuous Improvement)
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification
Qualifications
- Good knowledge of ITIL
- Analytical thinking and structured working approach
- Strong communication skills and a pronounced customer service orientation
- Very good German and good English skills
Experience
- Several years of experience in IT service management
- Experience in handling service management tools
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Benefits
More net
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
CORDES & GRAEFE KG
As the holding company of GC-GRUPPE, CORDES & GRAEFE KG is the market leader in German wholesale for home technology. We provide the over 20,000 employees in Germany and 16 other countries with the required information, materials and services so that the 150 medium-sized companies can operate smoothly.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)2.9
Culture
3.0Workingconditions
3.2Engineering
2.6Career Growth
3.0
IT Service Manager
- Location
- Stuhr
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
