Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle tickets in the OTRS system, monitor SLA compliance, and manage patch deployment along with internal forms. You will assess vulnerabilities of systems and manage customer inquiries for online banking.
Job Technologies
Your role in the team
- Initial receipt and dispatching of tickets from the OTRS ticket system and monitoring of SLA compliance.
- Development and organization of the central patch management of Internal IT.
- Development and maintenance of internal forms within the context of equipment requests for applying for hardware, software, and access rights via the Joomla software.
- Creation of proposals for paid Service Requests for customer approval.
- Updating and documenting within the internal IT-Pedia and creating text modules for standardized customer communication.
- Preparation and follow-up of vulnerability scans for all internal systems and customer systems in dialogue with IT responsible persons and derivation of necessary measures.
- Support for the online banking hotline of a major bank and generation of new access information for postal delivery to end customers.
- General participation in the design of internal processes in the IT service management area and creation of the corresponding documentation.
- Creation and presentation of evaluations from the OTRS ticket system as a basis for ticket tracking.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration (m/f/d), IT specialist in application development (m/f/d), or a completed degree in computer science, business informatics, or a comparable field of computer science at bachelor's level.
Qualifications
- Entry-level as Junior or Senior possible.
- Very good spoken and written German skills (at least C1 level) as well as good spoken and written English skills.
Experience
- Professional experience in first-level support is an advantage.
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What we offer
- Participation in a company established on the market for over 40 years and internationally successful, with visions for the future and strong values.
- Implementation of state-of-the-art digitalization solutions.
- Flat hierarchies and short decision-making paths.
- Performance-based compensation.
- Attractive additional benefits such as a subsidy for company pension schemes.
- Exchange with IT experts.
- PASS's own academy with a wide range of further training and courses.
- Modern, flexible working time models and mobile work.
- Technical and cultural events.
- Company-owned employee parking spaces.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
The Pass Consulting Group
The PASS Consulting Group is an international consulting and software firm with over 700 employees and locations in Germany, the United States, and India. Our clients include large corporations and medium-sized businesses in the banking, insurance, tourism, logistics, public sector, industrial, telecommunications, and IT industries.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.4Career Growth
3.2Engineering
2.8Culture
3.7
IT service manager
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
