Job
- Level
- Experienced
- Location
- Planegg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT tickets, diagnose 1st Level issues, support employees, maintain the IT-WIKI, and oversee the installation of IT hardware on-site.
Your role in the team
- First point of contact for all IT inquiries at the location
- Classification & Processing of IT Tickets
- Diagnosis and resolution of 1st Level tickets
- Identification of recurring issues and development of solutions to improve IT services
- Support and training of employees in handling IT systems
- Maintenance of the IT WIKI (knowledge database) and expansion of training materials
- Preparation and installation of IT hardware
- Escalation of complex issues to higher support level
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Our expectations of you
Education
- Completed vocational training in the IT sector or completed vocational training with a strong IT affinity and initial professional experience (desirable)
Qualifications
- Good technical knowledge in hardware and software
- Enthusiasm for new technologies and good communication skills
- Patience and friendliness when dealing with IT users
- Good German skills (English is an advantage)
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What we offer
- Flexible working hours
- Positive working environment and good team spirit
- Development opportunities and employee development programs
- In-house MMM Academy for Further Education
- 30 days of vacation
- Profit sharing in the form of tax-free allowances
- Asset-building benefits
- Bonuses for service anniversaries
- Corporate Benefits - Employee Discounts
- We for Health - Pluscard
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
MMM Group
The MMM Group is a complete supplier and problem solver for individual, tailored solutions for sterilization of medical waste. As a medium-sized corporate group with over 1000 employees, we are active at various locations, including the USA, South America, Asia and Africa. We are a world leader in this market segment.
Description
- Founding Year
- 1954
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Electronics, Automatization
IT Helpdesk 1st Level Support Specialist
- Location
- Planegg
- Working Model
- Onsite
- Diversity
- Open for all genders
