Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Tittmoning
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
First-level support:
- Acceptance, processing and response to inquiries and faults by telephone, email or the monitoring system
- Recording and processing all customer inquiries using a ticket system
- Incident Management
- Independent analysis and resolution of simple faults or forwarding of unsolvable problems and their monitoring
- Monitoring and ensuring compliance with agreed response and processing times
- Documentation of support processes, solution documentation in the knowledge database
Second-level support:
- Carrying out defined specialist tasks and smaller project tasks
- Installation of standard and special software, user management in various applications
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed training in the IT sector
Qualifications
- Very good knowledge of Microsoft operating systems and MS Office applications
- Practical knowledge in common software and hardware areas
- An independent working style as well as a high result orientation and a strong service mentality
- Fluent German and English skills
Experience
- ITIL certification or experience in an ITIL-organized environment is an advantage
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk
- Location
- Tittmoning
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
