Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be the contact person for customer inquiries regarding applications, Active Directory, and hardware/software, handling 1st and 2nd level support issues.
Job Technologies
Your role in the team
- Contact person for all questions regarding the use of customer applications, Active Directory, as well as hardware and software.
- Creation of user profiles and mailboxes.
- Competent customer support in case of disruptions.
- Execution of 1st and 2nd level support remotely.
- Documentation and monitoring of events in the ticketing system.
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Our expectations of you
Education
- Vocational training as an IT specialist in system integration or a comparable qualification.
Qualifications
- ITIL Foundation Certification.
- Secure knowledge in the area of Active Directory and MS Exchange.
- Good command of English.
- Solution- and service-oriented work approach, strong communication skills, as well as team spirit.
Experience
- Extensive experience in support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Specialist User Helpdesk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
