Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle incoming issues via phone and email, identify and analyze error messages, document solutions in the system, and escalate unresolved problems to the 3rd-level support team.
Job Technologies
Your role in the team
- Responsible for 1st & 2nd IT support.
- Acceptance of incoming disturbances via telephone and email as well as entry into the system.
- Identification and analysis of error messages.
- Forwarding unresolved issues to Tier 3 support.
- Documentation of the procedure.
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Our expectations of you
Education
- Completed vocational training or university degree in the field of computer science.
Qualifications
- High technical affinity.
- Knowledge of the Windows environment as well as common hardware and software.
- Good communication skills as well as a high customer and service orientation.
Experience
- Initial work experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
