Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- Data
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you analyze customer data to support marketing campaigns, create reports and dashboards, and integrate feedback and forecasts for customer base management strategies.
Job Technologies
Your role in the team
- Technical and analytical support for retention, win-back, and cross-sell campaigns.
- Creation and provision of target group selections for different contact channels.
- Integration and analysis of customer feedback and satisfaction surveys.
- Creation, management, and further development of reports and dashboards.
- Integration and further development of attributes, target groups, and functionalities within our campaign management tool.
- Creation of forecasts, for example, regarding the development of call volumes.
- Conducting ad-hoc analyses for departments and management.
- Identification of anomalies, trends, and optimization potential within the customer base.
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Our expectations of you
Education
- Completed degree with an analytical focus, e.g., Business Informatics, Economics, Statistics, Data Science, or a comparable qualification.
Qualifications
- Good to very good Oracle SQL skills.
- Proficient in Excel.
- Ability to translate technical questions into structured data analyses and technical requirements.
- Independent, structured, and solution-oriented working style.
- Enjoyment in collaborating with departments and in conveying analytical results understandably.
- Knowledge of the telecommunications environment or customer base management is an advantage.
Experience
- Experience in analyzing large datasets.
- Experience with R and/or Python.
- Experience with BI and reporting solutions such as Power BI or Qlik.
- Experience with marketing automation or customer engagement platforms such as Customer.io, Salesforce Marketing Cloud, and/or Typeform is advantageous.
- Experience with automated ETL and reporting processes is an advantage.
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What we offer
- Individual development and training of employees at the PŸUR Training Academy.
- Various financial fringe benefits such as childcare allowance, company pension scheme, travel allowance, account management fee.
- Discounts for our employees at renowned companies through benefit portals with attractive offers from strong partners, brands, and products.
- Mobile work models / Home office options with appropriate IT equipment, flexitime, flexible and/or part-time arrangements, as well as 30 vacation days.
- Good public transport connections and free parking for employees.
- Corporate sports programs, health prevention, and a high awareness of prioritizing sustainability issues such as climate protection.
- Team spirit and an open environment to contribute ideas, potentials, and strengths profitably, with an internal 'Du' culture.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Tele Columbus Betriebs GmbH
Tele Columbus AG, one of the leading fiber optic network providers in Germany, offers high-speed internet and more than 250 TV channels on a digital entertainment platform. This platform combines traditional television with video on demand, making it the perfect entertainment solution for the whole family
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Data Analyst Customer Base Management
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
