Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 17 € Gross/Hour
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for customer inquiries regarding card payment systems, handling technical issues, documenting requests in the system, and ensuring customers feel well-supported.
Your role in the team
- You are the first point of contact by phone for customer inquiries regarding our EC card devices, such as questions about connection issues, display errors, and much more.
- You document all inquiries in the system and give the customers a good feeling.
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Our expectations of you
Education
- No mandatory IT education required.
Qualifications
- You speak clear and understandable German; English skills are an advantage.
- Willingness to work in early and late shifts from Monday to Friday and once a month on weekends.
- After a comprehensive onboarding, we look forward to employees who are willing to work night shifts on a voluntary basis.
Experience
- You have a basic technical understanding (e.g., through hobbies in the PC field, experience with network/application technology, IT affinity from the hospitality industry, electronics retail, or similar) or experience in 2nd-level support.
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What we offer
- €17.00 per hour to start with - and in 6 months, your salary will increase further.
- 30 days of vacation.
- Weekend surcharges: Saturday +25%, Sunday/Public holiday +50%.
- Permanent employment contract for genuine planning security.
- Modernly equipped office: height-adjustable desks, large monitors, ergonomic working.
- Edenred Gift Card - fuel up, shop, or dine out monthly.
- Further training, exchange & a team that sticks together - even in stressful times.
- JobBike, job ticket, or free parking spaces.
- Childcare subsidies & company pension scheme - for a secure future.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
SERVISCOPE AG
SERVISCOPE AG acts as a central partner for banks and financial institutions, focusing on the cooperative financial group. For over two decades, the company has provided comprehensive services in customer support and back-office operations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Technical Support Staff for Card Payment Systems
- Salary
- from 17 € Gross/Hour
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
