Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with IT challenges, resolve support requests, manage hardware and software installations, and document all issues in the ticket system.
Job Technologies
Your role in the team
- Do you want to support people with technical challenges, stay calm even in dynamic situations, and feel comfortable in a modern IT environment? Then you are a perfect fit for us! In the role of IT Support Engineer, you will assist our employees in their daily operations, ensure stable operation, and actively contribute to the development of our IT services.
- Incoming IT support requests are professionally received, analyzed, and independently handled by you.
- In case of hardware and software issues, you provide competent support to our employees.
- You are reliably responsible for the installation, configuration, and maintenance of workstations, peripherals, and standard software.
- At the Karlsruhe location, you are present as the onsite support contact person.
- The remote support for our other Forterro locations also falls under your responsibility.
- You regularly visit the locations within the DACH region.
- You carefully document incidents, solutions, and changes in the ticketing system.
- For more complex topics, you forward the inquiries to the Second Level Support.
- You actively support rollouts, hardware renewals, and smaller IT projects.
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Our expectations of you
Education
- You have completed an IT-related qualification (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Good knowledge of Windows clients, O365, standard business software, and common IT peripherals characterizes you.
- Linux skills are an advantage, ideally with your own expertise.
- A strong service orientation, excellent communication skills, and a friendly demeanor are among your strengths.
- You approach your tasks in a structured and solution-oriented manner.
- You are ready for regular business trips.
- You also have a Class B driver's license.
- Very good English skills and good German skills complete your profile.
Experience
- You have already gained initial experience in First Level Support or IT Helpdesk.
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What we offer
- Flexibility and Family-Friendliness: Shape your workday with flexible working hours and the possibility of remote work - for your work-life balance.
- Experience community: We foster an open corporate culture with flat hierarchies, short decision-making paths, and a strong team spirit.
- Grow with us: Take advantage of personalized training programs and regular workshops to develop your professional and personal strengths.
- Mobility: Receive a subsidy for public transportation or take advantage of the JobRad option - for a stress-free, sustainable, and flexible commute.
- Stay healthy: Take advantage of our offers for fitness, wellness, and health — for your physical and mental well-being.
- Modern working: Benefit from the latest technical equipment for productive and comfortable work.
- Shape the future: Work in a dynamic industry and take advantage of international development opportunities in a global environment.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Forterro
Forterro is a pan-European software company specializing in the development of ERP solutions for the industry. The company serves over 25,000 customers and employs more than 2,500 staff at numerous locations across Europe.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
