Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Onsite
Job Summary
In this role, you will handle incident reports in the ticket system, analyze and resolve hardware and software issues, install software, and provide on-site and remote support for hardware maintenance.
Job Technologies
Your role in the team
- Recording and processing of fault reports in our ticket system.
- Analysis and troubleshooting of hardware and software issues.
- Conducting error analyses and troubleshooting on-site and via remote access.
- Contact and coordination of external service providers, including accompanying service deployments.
- Installation of software and participation in hardware rollouts.
- Inventory and documentation of IT assets.
- Maintenance of Microsoft Active Directory as well as management of user accounts and permissions.
- Management and support of our end devices such as laptops, printers, and other hardware.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist or possess a comparable qualification.
Qualifications
- You enjoy working in a team and can keep an overview even in stressful situations.
- You possess a strong service and solution orientation.
- You have very good written and spoken German skills.
- You possess a valid driver's license.
Experience
- You have initial experience in 1st and 2nd level support.
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What we offer
- Varied activities at a modern workplace with a 'Leading Employer'.
- Flexible working hours for a balanced work-life balance.
- Onboarding in your area of responsibility through a dedicated contact person and a committed team.
- Freedom for independent and self-responsible work.
- Performance-based and attractive compensation.
- Company pension scheme and family budget.
- Numerous corporate benefits.
- Annual development discussions, diverse training and further education opportunities.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
AGAPLESION gAG
AGAPLESION is a leading provider of comprehensive medical care in Germany. We operate more than 100 facilities nationwide, including 23 hospitals with over 6,300 beds, 38 nursing and care homes with over 3,000 Places for residents, as well as 885 assisted living units, four hospices, 34 medical care centers, 16 outpatient care services and a training academy.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Healthcare, Social Sector
IT Supporter
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
