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Engineer, Service Management Platforms

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Job

  • Level
    Senior
  • Job Field
    IT, Application, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Betzdorf
  • Working Model
    Onsite
  • Job Summary

    In this role, you will administer and develop the ScheduALL/ScheduLINK application, manage the supporting infrastructure, and maintain the systems. You will collaborate closely with various stakeholders to ensure solution implementation.

    Job Technologies

    Your role in the team

    • The position is responsible for the administration, operation and development of our ScheduALL / ScheduLINK application and underlying infrastructure.
    • While the incumbent will be part of our IT Business Operational Systems department, also close partnership with our Video / Sports & Event business unit will be required to ensure timely project delivery.
    • Develop ScheduAll solutions as per business requirements.
    • Act as the ScheduAll subject matter expert and guide business stakeholders to find the best solutions.
    • Take care of the regular maintenance of the ScheduAll environment, including application, interfaces, databases, and servers.
    • Handle day-to-day operations such as incident resolution, user administration, report creation, and general user support.
    • Work closely with stakeholders from Infrastructure, Operations, Sales, Booking, and NOC departments.
    • Escalate tickets to the ScheduAll vendor and follow-up for timely completion.
    • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security, and other appropriate stakeholders to implement potential fixes or improve features or performance.
    • Übernehmen Sie die Verantwortung für die termingerechte Umsetzung der zugewiesenen Projekte und Aktivitäten.
    • Document environments and procedures.
    • Proactively ensure the highest levels of systems and infrastructure availability.
    • Deliver 2nd Level on-call support to assist the SES teams on application or system issues, including outside office hours.
    • Ensure that all systems selected or developed comply with prevailing IT Architectural Standards, including but not limited to security standards and Information Security policies.

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    Our expectations of you

    Qualifications

    • Deep knowledge of the ScheduAll application and underlying database structure, especially of following resources used by SES: ScheduALL/ScheduLINK, Band Plan, Booking (focus on transmission paths, transmission parameters & conflict management including technical compatibility), Operations Manager, Inventory setup (e.g., Services, Rooms, Bandplan / Satellites, Uplink / Downlinks, Fiber, etc.), Pricing, External Costs, Invoicing / Accounts Receivables, User Profiles and Security, Developers toolkit, WebApp, Chrosu API.
    • Deep knowledge of SQL Server, Crystal Reports, SSRS Reports, MS Power BI, MS Windows Server and Clients, and Rest APIs.

    Experience

    • Mindestens fünf Jahre einschlägige Berufserfahrung.
    • Experience in the video broadcasting industry.

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    What we offer

    • SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all.
    • We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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    Benefits

    Health, Fitness & Fun

    Food & Drink

    Work-Life-Integration

    Topics You Will Work On

    Job Locations

    • Location Betzdorf

      57518 Rheinland-Pfalz

      Germany

    About Your Employer

    SES

    SES

    As the world's leading provider of digital price tags, the SES-imagotag Group supports leading retailers worldwide in digitizing their processes. 200 retail chains in more than 60 countries trust our 370 specialists for their digital solution expertise.

    Description

  • Company Size
    1-49 Employees
  • Language
    English
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Logo SES

    Engineer, Service Management Platforms

    Location
    Betzdorf
    Working Model
    Onsite
    Diversity
    Open for all genders
    English Only
    English only required

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