Job
In this role, you lead the IT Service Management team, develop team members, optimize processes, and ensure service quality while collaborating with internal and external stakeholders.
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Your role in the team
- You will take on the functional and disciplinary leadership of our IT Service Management team.
- You support employees’ individual development and foster constructive, respectful collaboration.
- You ensure a high level of service quality and a consistent customer focus.
- You manage and optimize IT service management processes based on established standards and best practices.
- You are responsible for ensuring compliance with agreed service levels and defined quality metrics.
- You analyze key metrics and use your findings to identify appropriate measures for continuously improving our services.
- You coordinate collaboration between IT teams, internal contacts, customers, and other stakeholders.
- You support the management and escalation of critical incidents and ensure they are handled in a structured manner.
- You identify opportunities for optimization and automation and support their implementation.
- You create meaningful analyses and reports for customers and management.
- You actively contribute your ideas to the further development of our service organization and ITSM processes.
Our expectations of you
Education
- IT-related vocational training, a degree, or a comparable qualification is an advantage.
Qualifications
- Good knowledge of IT service management processes, ideally based on ITIL
- Strong customer and service orientation
- Strong communication skills and a confident, professional demeanor
- Structured, solution-oriented, and self-reliant approach to work
- Ability to maintain a clear overview and drive decisions forward, even in challenging situations
- Enjoy working with diverse teams and stakeholders
- Willingness to critically question processes and continuously improve them
- Very good German and English skills
Experience
- Several years of professional experience in IT service management or a comparable IT service environment
- Experience in disciplinary leadership, as well as in coordinating and providing technical guidance to teams, ideally at an IT service provider
- Experience working with SLAs, KPIs, and quality metrics
What we offer
- Company car for private use – also available as an electric vehicle
- Flexible working hours and remote work to help you achieve an optimal work-life balance
- 30 days of annual leave and additional days off on December 24 and 31, 2026
- Annual salary and bonus review, employer-funded occupational pension scheme
- Flat hierarchies, an informal first-name culture, and short decision-making processes
- MacBook or Windows laptop and iPhone with Dual SIM
- Permanent employment contract at a forward-thinking IT company
- Individual development support through our career framework, curated training catalog, and regular development conversations
- State-of-the-art offices with ergonomic equipment in a central location, with direct access to bus and train services
- Free parking nearby
- Leasing payment subsidy
- Mainz 05 stadium experience, summer party, bowling, online quiz & more
Benefits
Topics you will work on
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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