Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 50.000 to 55.000€ Gross/Year
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the technical onboarding of new clients, assist in integrating the DOCMAiTE solution into existing IT systems, and take ownership of support cases until resolved.
Your role in the team
- You work in a growing, ambitious team, actively shaping culture, topics, and working methods, and creating direct added value for our clients.
- To ensure our solution runs reliably in every practice, you are responsible for a thorough technical onboarding, a stable setup, and dependable operation at the customer's site.
- Commissioning and integration at the customer's site: You will accompany the onboarding of new customers - medical practices, MVZs, clinics, and partners - in setting up our DOCMAiTE solution.
- You remotely set up the box and software, check the technical prerequisites, and integrate the solution into the existing practice IT.
- Support and Issue Analysis: You independently handle support cases related to Box, backend communication, and application, define them technically, and drive them to resolution with clear ownership.
- Stabilization and Improvement: You identify recurring error patterns and technical weaknesses, document them, and provide feedback to product and development.
- Processes and Documentation: You develop checklists, support procedures, and technical documentation further to ensure that setup, operation, and support function reliably and reproducibly.
- You support our development team in setting up and configuring a ticketing system.
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Our expectations of you
Education
- You have training or further education in the IT field, e.g., Fachinformatiker Systemintegration, and possess several years of experience with client systems, networks, and applications.
Qualifications
- You communicate confidently via phone or video call, even with users who have little IT affinity. The user language is exclusively German.
- You can accurately diagnose issues involving hardware, software, and infrastructure interactions, and you take ownership of the solution process.
- Ideally, you come from an IT system house or a comparable service environment.
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What we offer
- Choose from 32-40 hours per week, also possible with a 4-day week.
- We enjoy working in a team and are in the office on average 3-4 days a week.
- 30 days of vacation (5-day week).
- €55,000 gross per year for a 40-hour week, depending on experience; plus a variable share of the company's success.
- Freely selectable technical equipment that allows you to work well.
- As an early-joiner role, you will have a lot of scope for shaping, a visible contribution, and development opportunities within a small team in the eHealth industry.
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Topics that you deal with on the job
Job Locations
This is your employer
DOCMAiTE
DOCMAiTE is an emerging digital health startup with offices in Göttingen and Oldenburg. The company develops an advanced AI solution that relieves practice teams from manual documentation, allowing them more time for patient care. Originating from research at the University of Göttingen, DOCMAiTE provides effective workflow solutions for medical facilities.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT specialist for system integration
- Salary
- 50.000 to 55.000€ Gross/Year
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
