Job
In this role, you will handle 2nd level support requests focusing on Microsoft Intune and endpoint management, including device management and troubleshooting of issues.
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Job technologies
Your role in the team
- Handling incidents, service requests, and problems in 2nd-level support, with a focus on Microsoft Intune.
- Analysis and resolution of issues in the following areas:
- Device Management, Compliance Policies, Configuration Profiles, Application Deployment, Windows Update for Business, Enrollment and Provisioning, Windows Autopilot.
- Support with troubleshooting Entra ID Join, Hybrid Join, and MDM enrollment issues.
- Maintenance and adjustment of existing policies, profiles, app assignments, and device configurations during ongoing operations.
- Tracking rollouts, deployments, and compliance status.
- Creation and maintenance of operational documentation, knowledge base articles, and runbooks.
- Providing technical support to 1st-level support and escalating complex issues to 3rd-level support or Engineering.
Our expectations of you
Qualifications
- Good knowledge of Microsoft Intune, Microsoft Entra ID, and ideally other Microsoft 365 technologies.
- Understanding of Windows client management, policy-based configuration, and software distribution.
- Basic knowledge in areas such as: Windows 10 / 11, Microsoft 365, endpoint management, Autopilot, update management, certificates, Wi-Fi, VPN, email profiles.
- Structured and service-oriented approach to work.
- Strong communication skills when interacting with customers and internal stakeholders.
Experience
- Experience in 2nd-level support or in operating Microsoft Modern Workplace environments.
- Ideally, experience with ITSM processes in accordance with ITIL.
- Experience in client-side troubleshooting, e.g. using logs, Event Viewer, or Intune troubleshooting.
What we offer
- Flexible working hours and mobile office arrangements in coordination with your manager.
- Discounts through the “Corporate Benefits” portal.
- Free drinks & fruit.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
As a digital transformation partner, CANCOM accompanies companies into the digital future. We help our customers reduce the complexity of their IT and expand their business success through the use of state-of-the-art technology.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production · Consulting
Employer reviews
- Engineering
- 2.6
- Working conditions
- 4.2
- Career growth
- 2.8
- Team culture
- 3.7
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