Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Refrath
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze customer requests, reproduce errors, and provide support in 1st and 2nd level. You optimize EDI solutions, manage IT documentation, and enhance complex business processes.
Job Technologies
Your role in the team
- Analysis and processing of customer inquiries.
- Identifying problems and new requirements, reproducing errors, as well as testing and collaborative problem-solving as an interface between the IT service and development departments.
- Support for users.
- Support in 1st- and 2nd-level support via JIRA Service Desk, phone, or TeamViewer - coordinate and resolve, learn and take responsibility.
- Support of our EDI solution.
- New connections, optimizations, further development, and support of complex business processes in customer environments.
- Setup and further development of IT solutions.
- Support with the installation and delivery of hardware and software.
- Maintenance and expansion of IT documentation.
- Creation and updating of internal guides and manual articles.
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Our expectations of you
Qualifications
- Fluent in German and English, both written and spoken.
- Good logical and analytical thinking as well as coordination skills.
- Service-oriented, reliable, and structured working style - alone or in a team, as well as good communication skills.
- Enjoyment in explaining and questioning.
- Responsibility for open inquiries and customer satisfaction.
- Confidence in situations with high demand or when problems arise.
- Initial overview and understanding of common IT processes in companies.
- Quick comprehension and interest in IT solutions.
- Proficient handling of various operating systems in client and server environments (Windows, Linux, IBM i, Mac, Android).
- Knowledge in using standard software for error analysis as well as Office products.
- Bonus: Basic knowledge of various IT services DNS, DHCP, Active Directory, GPO, Printserver, Exchange, Teams, Jira, Confluence, SharePoint, Webserver, DMS, etc.
Experience
- Initial professional experience in the IT industry.
- Experience with ticketing systems such as Jira Service Desk.
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What we offer
- Our large office in the city center of Bergisch Gladbach is not only a visual highlight but also equipped with modern technology.
- With our extensive range of products and services, no month is like the other.
- Additional financial support to enjoy the holidays and your free time even more.
- We value an open, supportive, and dynamic working environment.
- Apart from our weekly in-office day, there is the option to spend up to two days in mobile office.
- Additionally, we offer flexible working hours (flextime) and 30 days of vacation.
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Benefits
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
menten gmbh
The menten GmbH is an IBM Power Systems (formerly System i, iSeries, AS/400) solutions provider for medium-sized businesses in all industries. Since 1989, the IBM Business Partner and Independent Software Vendor (ISV) has been offering high-quality IBM i data integration solutions, and is a leading player in the market.
Description
- Founding year
- 1989
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Third-level support
- Location
- Refrath
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
