Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.300 to 3.500€ gross/month
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you will support IT workstations on-site, analyze and resolve hardware and software issues, perform installations and relocations of devices, and document all processes meticulously.
Job Technologies
Your role in the team
- They support the IT workstations of users on-site and contribute to the stable operation of the deployed systems.
- They analyze occurring hardware and software issues and resolve them within the scope of 1st and 2nd level support.
- Support requests are handled via telephone, email, or in person at the central service desk and are processed with a customer-oriented approach.
- They record all processes in the ticketing system, document the measures taken, and pass on more complex disruptions with complete information to the subsequent support units.
- For hardware rollouts and other IT projects, you will be responsible for preparing, provisioning, exchanging, and commissioning the required equipment.
- They install, connect, and dismantle PCs, notebooks, monitors, printers, and other workstation components.
- We support you with IT-related workplace relocations from dismantling the hardware to reassembly and final functionality testing.
- They document the issuance, exchange, and return of IT equipment and keep the inventory data in the asset management system up to date.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist in the field of system integration (m/f/d), IT electronics technician (m/f/d), information electronics technician (m/f/d), or possess a comparable IT qualification.
Qualifications
- Ideally, you have already worked in 1st and 2nd level support and are accustomed to direct contact with users.
- You have basic knowledge of Windows environments and are proficient in using the common Microsoft Office applications.
- You are proficient in handling PCs, notebooks, monitors, printers, and other standard hardware, and can systematically troubleshoot technical issues.
- Knowledge of network connectivity, user management, and complete setup of IT workstations is advantageous.
- You carry out your tasks independently, in a structured and solution-oriented manner, and impress with a strong service orientation.
- A friendly and approachable demeanor, as well as strong communication and teamwork skills, characterize you.
- You have good German language skills, both written and spoken, for effective user communication and comprehensible documentation of support processes.
Experience
- Alternatively, demonstrate relevant professional experience in technical IT support or in managing IT workstations.
- Ideally, you have experience in remote support, telephone user support, and the use of ticketing systems.
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What we offer
- Attractive above-tariff remuneration between €3,300 and €3,500 gross per month, depending on qualifications and professional experience.
- Regular working hours from Monday to Friday with a 40-hour workweek.
- High chances of hiring by our client upon successful onboarding and adequate performance.
- Permanent employment contract with long-term employment prospects.
- Vacation and Christmas bonuses in accordance with the applicable collective agreement regulations.
- Up to 30 vacation days per year, with the possibility to take leave even during the probation period.
- Personal support by dedicated contacts as well as comprehensive assistance throughout the entire assignment.
- Individual training and development opportunities for professional and personal growth.
- Exclusive employee benefits through Corporate Benefits with discounts at numerous renowned brands and online shops.
- Bonuses within the scope of our Employee Referral Program.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Onsite Support
- Salary
- 3.300 to 3.500€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.223 to 2.333 € net/month · Tax class I
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
