Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the first point of contact for technical customer inquiries regarding photovoltaic systems and storage solutions, handling these structured and supporting your colleagues with your expertise in complex cases.
Job Technologies
Your role in the team
- You are the first point of contact for our customers regarding photovoltaic systems and storage solutions.
- You handle customer inquiries via phone and email, documenting and processing them.
- You take responsibility for our customers' satisfaction—with solution-oriented communication and your experience in customer contact.
- You recognize complex cases early and manage them confidently through our escalation management.
- In close collaboration with experienced colleagues, you also support the onboarding of new team members.
- You actively contribute your ideas for process optimization and further develop our service quality.
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Our expectations of you
Qualifications
- You are interested in technical topics related to photovoltaics, and ideally, you have already worked with battery systems, apps, or wallboxes.
- In customer contact, you convince through strong communication skills, empathy, and a high level of service orientation.
- You handle complex customer inquiries in a structured manner and are familiar with escalation management.
- You express yourself very well in German, both orally and in writing, and you are confident in working with MS Office and CRM systems.
- You work independently and in a structured manner, take responsibility, and at the same time are a real team player.
- You are flexible with our shift model - well scheduled between 08:00 and 20:00, optionally also on Saturdays.
Experience
- You have at least 3 years of professional experience in customer service, ideally with a technical background.
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What we offer
- Open corporate culture with communication at eye level.
- Modern workplace with high-quality technical equipment.
- Mobility package: subsidy for the job ticket, bicycle leasing, and free parking at the location.
- Company pension scheme and childcare subsidy.
- Exclusive company events and free drinks.
- 31 days of vacation per year and additional special leave days.
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Topics You Will Work On
Job Locations
About Your Employer
Energiekonzepte Deutschland GmbH
Energiekonzepte Deutschland GmbH, based in Leipzig, focuses on the development of solar technologies and integrated energy solutions. It offers comprehensive systems for photovoltaics, storage solutions, and additional components for private energy supply. Since its founding in 2018, the company has become one of the most significant providers in the German solar market.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
Customer Service Representative / First Level Support - Photovoltaics & Storage
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
