Job
In this role, you will support the IT workspace environment in Cologne by installing, configuring, and supporting Windows systems and peripherals while assisting users in 1st-level support.
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Job technologies
Your role in the team
- As part of this assignment, you will support the IT workstation environment of the City of Cologne, focusing on installation, rollout, and support.
- Installation and configuration of Windows operating systems on new devices.
- Exchange of old devices for new computers.
- Setup and installation of drivers and peripheral devices (e.g., printers, scanners, fingerprint readers).
- Ensuring smooth workplace operations.
- Support of users within the scope of 1st-level support.
- Acceptance, analysis, and processing of fault reports according to defined processes.
- Documentation of the tickets in the deployed tool (Prolin).
- Qualified forwarding of processes after initial analysis.
- On-site support for resolving technical issues in the workplace.
- Analysis and troubleshooting of issues at the Windows operating system level (IV-BK PC).
- Support in the environment of terminal server technologies (C-Desk Client).
- Execution of workplace relocations including IT equipment.
- Basic support for smartphones and tablets.
- Support of iOS devices (mainly), as well as occasional Android and Windows devices.
Our expectations of you
Qualifications
- Good knowledge of Windows operating systems.
- Proficient in MS Office.
- General understanding of hardware and software.
- Knowledge in handling peripheral devices (printers, scanners, etc.).
- Basic knowledge in the area of mobile devices (iOS, Android, Windows).
Experience
- Experience in the installation and configuration of operating systems.
- Experience in ticket handling / in helpdesk.
What we offer
- Assignment at 2 rotating locations within Cologne.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Job locations
About your employer
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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