Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support customers in 2nd/3rd level IT support, solve complex issues, perform installations and updates, and participate in the planning of IT projects.
Job Technologies
Your role in the team
- You manage our customers and their internal infrastructure on our cloud platform and handle complex support cases from Second Level to Third Level based on Microsoft technologies.
- You perform installations, patches, and updates of software applications.
- You are continuously involved in the planning and implementation of IT projects and are a competent contact person for our clients.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist for system integration, IT systems technician, IT service technician, or a comparable qualification.
Qualifications
- Solid knowledge of Windows and Linux servers combined with a strong affinity for databases (e.g., Oracle, MSSQL).
- Very good knowledge of German and good knowledge of English, both spoken and written.
Experience
- Solid experience in working with Microsoft server and client operating systems, the use of network and firewall technology, as well as with ticketing systems according to the ITIL process model.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Astrum It
ASTRUM IT is a privately-owned software company located in the Medical Valley Erlangen. We have been developing our own software products and offering engineering and IT consulting services for Healthcare, Public, and Security since 1992. Our customers appreciate our diversity and see us as a partner in the implementation of creative IT solutions.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.0
Culture
4.0Engineering
3.6Career Growth
4.6Workingconditions
3.8
IT Customer Service Representative 2nd/3rd Level Support
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
