Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you serve as the primary contact for our corporate clients handling 1st and 2nd level support, manage the installation and configuration of hardware and software, while systematically documenting all incidents.
Your role in the team
- Handling of 1st and 2nd level support on our technical hotline.
- First point of contact for our business clients in case of disruptions. Identifying quick and efficient solutions.
- Documentation of all incidents in our ticketing system.
- Handling the installation and configuration of laptops, printers, card readers, connectors, and other hardware devices to ensure a seamless user experience for our clients.
- Responsibility for testing, troubleshooting, and quality assurance of our hardware products to ensure the highest standards.
- As agreed, conduct occasional on-site visits to hospitals to replace equipment or carry out new installations.
- Installation of software on various devices and ensuring that our customers are always equipped with the latest applications.
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Our expectations of you
Education
- Successfully completed vocational training with a technical background, e.g., as an IT technician, IT administrator, or electrical engineer.
Qualifications
- Class B driver's license.
- Opportunity to work in shifts between 07:00 and 23:00, as well as on-call duty on weekends.
- Good understanding of technology as well as a strong customer and service orientation.
- Ability to work in a team as well as an independent, structured way of working.
- Knowledge of telematics infrastructure environment is desirable.
- Good knowledge of German.
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What we offer
- Flexible working hours in a flexitime model and hybrid (remote and in-office), full remote / on an as-needed basis in the office.
- Fair overtime policy with compensatory time off or a remuneration option with a 25% overtime surcharge.
- Mentoring program throughout your entire onboarding period.
- Structured feedback loops during onboarding ("4 days, 4 weeks, 4 months principle") and annual development reviews.
- Internal development opportunities within the IQVIA Group.
- Individual training courses, internal company workshops, and participation in professional conferences are possible.
- Canteen with subsidized meals (lunch from €1.30).
- Free cold and hot beverages and complimentary fruit.
- Company pension scheme.
- Discounts at the partner travel agency.
- Free and anonymous consultation on health, family, and legal issues via Talingo.
- Discounted LVB job ticket.
- Company events, Christmas parties, and team building activities.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
IQVIA
Wien
IQVIA is the world's leading provider of data, technology and analytics solutions that help healthcare customers achieve better outcomes. By working with IQVIA, our clients are able to harness today's most advanced technologies and techniques to drive innovation in healthcare - and human health as a whole. As a result, they are making breakthrough progress in areas like business efficiency and patient care.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support & Service Staff
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
