Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you qualify and process support requests in hardware and software, manage IT services, and collaborate on IT projects while analytically developing solutions for clients and networks.
Job Technologies
Your role in the team
- Qualification, classification, and processing of support requests in 1st and 2nd level support in the areas of hardware and software, networks, and servers.
- Administration of various IT services, such as permission systems, user management, patch management, software distribution, UC systems, and groupware.
- IT administrative tasks, such as asset management, procurement, documentation, and onboarding/offboarding of employees.
- Installation, configuration, and maintenance of clients, peripherals, and possibly server components.
- Documentation of solutions, processes, and maintenance of knowledge base articles.
- Participation in IT projects.
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Our expectations of you
Education
- You have successfully completed vocational training, e.g., as an IT specialist in system integration, or can demonstrate a comparable qualification.
Qualifications
- You have good knowledge of Windows and/or Linux environments on clients and servers.
- You are familiar with common networking technologies (TCP/IP, VPN, DNS, DHCP).
- You have knowledge in managing users and groups in MS Active Directory.
- You are familiar with ticketing and monitoring systems.
- You are characterized by a high level of service orientation, quick comprehension, and communication skills.
- You think analytically, work independently and in a structured manner, and are a true team player.
- Very good German and good English skills are a given for you.
Experience
- You have several years of experience in customer service-oriented interactions in IT support.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
INFODAS GmbH
INFODAS GmbH is divided into three business divisions. The Business Division Solutions, which consists of the departments Projects, Research and Development, and Products, is responsible for the development, planning and operation of solutions around INFODAS GmbH's high-security products.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd level support engineer in-house
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
