Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you manage the technical maintenance of ServiceNow, configure modules, implement CSDM, support system integration, conduct troubleshooting, and maintain comprehensive platform documentation.
Job Technologies
Your role in the team
- Platform Administration: You are responsible for the technical operation, monitor system performance, and carry out maintenance measures as well as updates of the ServiceNow instances.
- Configuration & Development: You independently implement technical requirements by configuring modules and develop or adapt automated workflows.
- Project focus on data model: You will lead the implementation of the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently represent the application and infrastructure landscape.
- System Integration: You provide technical support for connecting ServiceNow to the existing system landscape and the API platform in close collaboration with the integration architecture.
- Troubleshooting: You analyze and sustainably resolve complex technical issues within the platform.
- Governance & Standards: You ensure platform governance by adhering to best practices and conduct technical reviews of implementations.
- Stakeholder Management: You technically manage external implementation partners and coordinate closely with the IT architecture as well as the business units to specify new solutions.
- Documentation: You create and maintain the technical platform documentation as well as the corresponding configuration specifications.
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Our expectations of you
Education
- Qualification: Completed degree in (Business) Informatics or a comparable IT qualification with relevant professional experience.
Qualifications
- Methodical knowledge: In-depth knowledge in IT Service Management (ITIL) as well as understanding of the Common Service Data Model (CSDM).
- Personality: Analytical thinking, a structured work approach, and the ability to translate complex requirements into technical concepts.
Experience
- ServiceNow expertise: experience in the administration and configuration of the ServiceNow platform.
- Technical strength: experience in process automation as well as ideally knowledge in API-based system integration.
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What we offer
- Remote-First & Flexibility: The opportunity to work almost entirely remotely from anywhere in Germany (with occasional meetings in Munich) as well as flexible working hours (39-hour week).
- Security & Perspective: A permanent employment contract with 30 days of vacation and long-term job security.
- Modern tech stack: The opportunity to work with the latest technologies within a Greenfield strategy and to rebuild the digital infrastructure of the world's largest mountaineering federation.
- Meaningful work: An activity with societal added value within a team that combines a passion for mountain sports with professional IT operations.
- Development: Flat hierarchies and a rapidly growing team offer diverse opportunities for creativity and personal development.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
PALTRON GmbH
PALTRON GmbH is an established consulting agency specializing in personnel issues and projects in the field of information technology. With over 12 years of experience, the company provides tailored solutions for IT professionals and executives.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
Application Manager ServiceNow
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
