Job
In this role, you monitor the cloud platform 24/7, analyze incidents, coordinate with colleagues, and continuously improve processes and documentation in the ITSM tool to ensure stable operations.
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Job technologies
Your role in the team
- Reliability is key here: As part of Arvato Systems, you will be responsible for the operational management of a sovereign cloud platform. We are a service partner of Delos Cloud GmbH, working closely together on operational processes and ensuring stable on-site operation—with a clear focus on data processing in Germany.
- You monitor the health status of the platform in a 24/7 control room, keep KPIs and SLAs in view, and initiate escalations according to runbooks if necessary.
- You analyze and resolve incidents at 1st and 2nd level, coordinate colleagues at 3rd level when necessary, and ensure a smooth shift handover.
- You oversee changes and releases, implement approved maintenance windows, and document all steps transparently in the ITSM tool.
- You continuously improve our runbooks, dashboards, and standard processes and share your knowledge within the team.
Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable IT qualification.
Qualifications
- Ideally, you have good knowledge of Azure fundamentals, such as monitoring, compute/VMs, storage, as well as backup & restore; PowerShell skills are a plus.
- You are familiar with ITIL processes (Incident/Change/Problem) as well as ticket and knowledge management, and you document in a structured manner.
- You have very good German language skills as well as good English language skills, both written and spoken.
- You are ready for shift work (early/late/night, including weekends and public holidays).
- What matters most to us is your motivation to learn new things — not that you already master everything perfectly. Even if you do not meet all of our requirements, do not hesitate to apply with us, because the CONTINUOUS DEVELOPMENT of our employees is highly valued and opens up diverse opportunities within our company.
Experience
- You have experience in IT operations or support - ideally in NOC/Control Room, Data Center, or Cloud Operations, and preferably also in shift environments.
What we offer
- Interested? Then apply via our online application form with your CV and salary expectations.
- We want to be a fair and inclusive employer. We value the diverse perspectives that a varied workforce brings. Therefore, we are actively seeking individuals who enrich our company through their identity, background, and personal experiences, with or without disabilities.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
- 250+ Employees
- 1835
- Established Company
- Full Remote, Hybrid, Onsite
- Media, Publishing
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