Job
In this role, you take strategic ownership of SaaS product development, driving the implementation of AI features and optimizing customer feedback to ensure business success and growth.
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Your role in the team
- As a Product Lead, you assume the ultimate professional responsibility for the strategy, roadmap, and business success of our SaaS management product at USU—with a focus on market positioning, customer benefit, and measurable ARR contribution.
- You design the transition of our existing customers to the new product, close functional gaps, and establish it as the clear successor.
- Additionally, you determine our product response regarding embedded AI features, AI licenses, and usage-based costs.
- You are responsible for the vision and prioritized roadmap, ensuring alignment within the portfolio, and establishing the new product as the successor to our previous solutions.
- You are responsible for ARR and growth, driving pricing, packaging, retention, and expansion, and managing data-driven decisions through KPIs.
- You translate customer needs and market trends into differentiation and support strategic customers, deals, escalations, and proof of concepts.
- You shape AI governance, Shadow AI transparency, and cost control within the product.
- You work AI-native - spec-first, with AI prototypes and quality-oriented planning - and position our capabilities credibly.
- You align the involved teams on common priorities, lead technically without disciplinary authority, and develop the PM community.
- You ensure reliable delivery and quality, make priorities and trade-offs transparent, and achieve committed OKRs by removing cross-team blockers.
Our expectations of you
Qualifications
- Solid background in SaaS management, Software Asset Management, license or IT asset management, or comparable IT operations topics.
- Proven responsibility for products or portfolios with direct ARR reference.
- Practical AI competence. You naturally use AI tools in your work, write specifications that AI agents can build on, and you can assess the quality of AI functions.
- Strategic, commercial, and analytical thinking.
- Excellent stakeholder management and strong communication skills.
- German and English at a professional level.
Experience
- At least 8 years of experience in Product Management, ideally in a B2B SaaS environment, with proven end-to-end responsibility for a product.
- Data-driven approach and experience in scaled agile environments.
What we offer
- Individual development within the U Step Up! training program
- Buddy program and individual onboarding plan for new employees as well as an introductory event.
- Flexible working hours and hybrid work arrangements available.
- Workation abroad in the EU.
- 30 days of vacation annually, additional vacation days for long service, and other special leaves.
- Up to 44 additional vacation days possible through salary conversion.
- Accident insurance and support for occupational disability coverage.
- Discounted membership in the corporate fitness program (EGYM Wellpass, Urban Sports Club).
- Bonuses for recruiting new employees.
- Subsidized lunch offer.
- A selection of hot and cold beverages & snacks are provided free of charge.
- Adequate parking facilities with charging stations for electric vehicles.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
UMS provides software and service solutions in the area of IT & Customer Service Management. With our solutions, companies worldwide respond to changing customer and employee needs in a digitalized workplace
- 50-249 Employees
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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