Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Langenfeld
- Working Model
- Onsite
Job Summary
In this role, you support international customers in 1st-level support, analyze issues, perform SQL queries, and organize user training for effective use of ERP systems and automation solutions.
Job Technologies
Your role in the team
- You are a product expert for our international ERP systems and automation solutions, supporting our customers with 1st-level support.
- Independent handling of support and service requests from our customers.
- Consulting our clients on the application of our products.
- Error analysis or support for our customers in troubleshooting.
- Execution of simple SQL queries.
- Organization and conducting user training sessions over the phone.
- Testing new features.
- Ticket logging, tracking, and processing using our in-house ticket system.
- Direct communication with our development teams in Germany and Ecuador.
- Direct communication with our 2nd-level support in Germany and Switzerland.
- As an IT support staff member, you are the point of contact for our worldwide customers in all phases of follow-up via telephone.
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Our expectations of you
Education
- You have completed vocational training or a degree (preferably in the fields of IT, electrical engineering, mechanical engineering, or business administration).
Qualifications
- You have knowledge in the field of databases (preferably MS-SQL, MySQL, or PostgreSQL).
- You have good IT skills.
- They are characterized by a high level of service orientation.
- You enjoy personal customer contact.
- You possess a high degree of initiative, independence, and commitment.
- You have very good German skills and good English skills.
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What we offer
- Internationally successful company with very strong growth, flat hierarchies, and short decision-making processes.
- Responsible tasks and projects with a high degree of responsibility.
- Intensive onboarding, regular training sessions, and development opportunities.
- Interesting working time models.
- Attractive salary.
- 30 days of vacation.
- Varied activities.
- With us, you can realize projects, implement ideas, and achieve personal fulfillment.
- Excellent career advancement opportunities.
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Topics that you deal with on the job
Job Locations
This is your employer
OttComputer
OttComputer GmbH focuses on the development and distribution of software solutions that support companies in their productivity. The company serves a variety of industries and is based in Langenfeld, North Rhine-Westphalia.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support 1st-level support
- Location
- Langenfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
