Logo Barmenia

Business Analyst Customer Portal/App

Job

  • Level
    Experienced
  • Job Field
    Scrum, Product
  • Employment Type
    Full Time
  • Contract Type
    Temporary employment
  • Location
    Cologne
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you analyze customer needs and market trends, design digital use cases, and take on end-to-end implementation of new features for a cross-company customer portal and app.

    Your role in the team

    • From two to one - we have merged and aim to develop a cross-company, market-leading customer portal (Web & App) as soon as possible.
    • You contribute to the technical target image and the subsequent development of the new application, making the fusion at the digital interface tangible for our clients.
    • You analyze customer needs as well as market and technology trends, derive technical requirements from them, and design digital and AI-based use cases with the goal of expanding the customer portal as the centerpiece of the digital customer experience.
    • In this role, you are responsible for end-to-end implementation of new features - from conception and business analysis to testing and release management.
    • For this, you work closely with IT and business units and coordinate collaboration at the interface between frontend, backend, UX design, as well as AI and data initiatives.
    • You will also be responsible for effectively integrating the customer portal with additional digital touchpoints of the company to attract more users.

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    Our expectations of you

    Qualifications

    • You are characterized by a high degree of initiative, strong analytical skills, and data competence.
    • You possess strong conceptual thinking skills and are passionate about finding meaningful solutions to complex problems.
    • You are interested in the potential of AI and want to understand how it can improve our products.
    • Strong communication skills and the enthusiasm to challenge the status quo with a dynamic team complete your profile.

    Experience

    • In addition, you bring experience working with digital customer applications and agile software development in a cross-functional team, ideally within the context of customer portals and/or insurance companies.

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    What we offer

    • This position is limited until September 30, 2028.
    • Interacting humanely: You experience a respectful, open, and diverse togetherness – genuine, competent, and with an eye for each other and for our customers.
    • Flexible & family-friendly: Up to 60% remote work, flexible working time models, 30 vacation days, the option for up to six months of sabbatical leave, and individual support for families because life and work go hand in hand.
    • Healthy & Well-Cared For: A robust health management program, company restaurants and barista coffee bars, sports and prevention offers, as well as our confidential and anonymous counseling service if you need professional or private support.
    • Passionate about learning & growth: seminars, programs, language courses, as well as e-learning, so you can develop professionally and personally and try out new things.
    • Entrepreneurial provision & security: partially employer-funded occupational pension scheme from day one, employer-funded corporate health insurance, group accident insurance, and discounts, such as special conditions and corporate benefits.
    • Sustainable & future-oriented: Germany Ticket for around 25 euros per month, bike leasing, e-charging stations, and opportunities to actively shape sustainability.

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    Benefits

    Work-Life-Integration

    Topics You Will Work On

    Job Locations

    • Location Cologne

      Nordrhein-Westfalen

      Germany

    About Your Employer

    Barmenia

    Barmenia

    Barmenia is one of the largest independent insurance groups in Germany, offering a wide range of health, life, accident, and vehicle insurance products, as well as liability and property insurance.

    Description

  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Banking, Finance, Insurance
  • Logo Barmenia

    Business Analyst Customer Portal/App

    Location
    Cologne
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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