Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 50.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will assist new customers with onboarding and effective use of our SaaS software, conduct training sessions, and develop long-term customer relationships through proactive support.
Your role in the team
- We are a Berlin-based software startup developing a modern B2B SaaS software for building service providers. Our software helps companies digitize their workflows and make them more efficient.
- To strengthen our team, we are looking for you in the Customer Support & IT Support department (m/f/d) with a focus on customer service, Customer Success Management, and customer retention.
- In this role, you are the central point of contact for new and existing customers. You accompany the entire customer journey - from onboarding and training to long-term customer support - and ensure that our customers derive the maximum benefit from our SaaS software.
- You work closely with our clients, understand their requirements, and develop solutions together with them to sustainably improve their processes.
- Responsibility for onboarding new clients, including introduction and go-live.
- Consulting on digital processes and optimal utilization of our software solution.
- Conducting customer training sessions (remote and on-site).
- Proactive management and development of existing clients (Key Accounts).
- Building long-term customer relationships to increase customer satisfaction and loyalty.
- Close collaboration with the product team to further develop the software based on customer feedback.
- Participation in the optimization of internal account management and customer success processes.
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Our expectations of you
Qualifications
- Strong communication skills and pronounced customer orientation.
- Structured, independent working style.
- Basic technical understanding and interest in digitalization.
- Ability to identify customer needs and develop suitable solutions.
- Fluent in German, both spoken and written (C1 or higher).
- Residence in Berlin or willingness to work on-site.
Experience
- Initial experience in Customer Success, Account Management, Customer Service, or IT Support.
- Ideally, experience in a B2B environment or with SaaS / software solutions.
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What we offer
- A small, motivated team with short decision-making processes.
- A lot of creative freedom and the opportunity to actively shape our product.
- Modern office in the vibrant Friedrichshain.
- Job ticket for your convenient and sustainable mobility.
- Urban Sports Club for an active balance to everyday work.
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Topics that you deal with on the job
Job Locations
This is your employer
Mendato GmbH
Mendato GmbH is a Berlin-based software startup that develops cloud-based software solutions for cleaning companies and service providers. Their products offer features such as time tracking, personnel management, and accounting, and are used by over 500 companies to efficiently digitize their workflows.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Customer service & IT support
- Salary
- 40.000 to 50.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
