Job
In this role, you will provide 2nd-level onsite support in complex IT environments, resolve technical issues, and manage Microsoft systems such as Intune and SCCM while assisting users on-site.
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Job technologies
Your role in the team
- Providing 2nd-level onsite support for hardware and software in complex IT environments.
- Analysis, handling, and resolution of complex incidents and service requests in accordance with agreed SLAs.
- Installation, configuration, maintenance, and troubleshooting of end-user devices and peripherals.
- Administration and support in the Microsoft environment, particularly Intune, Azure, and SCCM.
- Administration and maintenance of IT asset management, including inventory management and documentation.
- Monitoring IT systems and ensuring stable IT operations.
- Coordination and technical support for colleagues with technical questions.
- Creation and maintenance of technical documentation, as well as support for local IT projects and site-related tasks.
- Direct support and advice for users on site.
Our expectations of you
Qualifications
- In-depth knowledge of Microsoft Intune, Azure, and SCCM.
- Very good knowledge of hardware and software troubleshooting and problem resolution.
- Very good German and good to very good English skills.
- Strong service and customer orientation, as well as excellent communication skills.
- Independent, structured, and solution-oriented approach to work, with strong teamwork skills.
Experience
- Several years of professional experience in IT onsite support, field service, or 2nd-level support.
- Experience in incident and request management as well as IT asset management.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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