Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage IT services and project management, advance strategic objectives, optimize processes, lead teams in digitalization projects, and ensure successful IT solutions.
Job Technologies
Your role in the team
- The traffiQ-IT manages the internal IT infrastructure with its own data center and network infrastructure, as well as the central services (directory service, mail server, database server, intranet, DMZ, etc.) and many specialized applications for various departments. Through the continuous expansion of its services, traffiQ-IT makes a significant contribution to the ongoing digitalization and flexibilization of working methods.
- Your responsibilities include, among others:
- The position is suitable for an entry into initial leadership responsibilities. You will coordinate the relevant training with your supervisor and prepare yourself for the new role and the associated challenges.
- Further development and implementation of strategic directives, ensuring compliance with quality standards and corporate policies.
- Manage processes within the team, coordinate and optimize them towards a common goal.
- Interface between the team and the department management as well as the entire company
- Accepting, structuring, and clarifying new tasks and assignments for the team, including resource planning.
- Ensure the quality of the team's work results, and guarantee adherence to the schedule as well as achievement of objectives.
- Promotion of your employees' personal and professional development
- Team Budget Planning
- traffiQ continuously works on digitizing work processes. IT projects in particular face special challenges that require agile project management while also addressing the structural challenges of a public sector organization. They serve as project managers as well as regular coordinators of digitization projects and strategic IT initiatives.
- Planning, steering, and supporting cross-departmental IT-related projects at traffiQ.
- Coordination of project participants as well as monitoring of deadlines, resources, and results
- Coordination with the Project Management Office (PMO)
- Preparation of project-related documents and presentation of project results
- Identification of optimization potentials in processes and workflows
- Support in the implementation of digital solutions to increase efficiency
- Consulting the departments on digital requirements and opportunities
- Definition of strategies for the provision of internal services
- Planning, developing, and improving demand-oriented services and IT solutions
- Transition of IT services into operations (installation, testing, deployment, inventory management)
- Ensuring IT service operations through incident and event management, access rights management, IT facility management, procurement of hardware and software, and support of software applications.
- Monitor, control, and improve the provided services and IT processes.
- Administration of a Windows domain
- Creation of technical documentation and manuals
- IT Support (primarily Second-Level Support)
- Ensuring IT security
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Our expectations of you
Education
- Completed university degree (FH diploma/Bachelor/Master), preferably in the field of computer science or completed training as an IT specialist.
Qualifications
- Certification or other successful training proof as a Project Owner and/or Scrum Master is desirable.
- Expertise in the Microsoft system environment, network technologies, as well as in VMWare and SAN systems, is desirable.
- Good knowledge of IT security
- Knowledge of the methods of the IT Infrastructure Library (ITIL) and the Federal Office for Information Security (BSI)
- Customer orientation, decision-making ability, innovation capability, independence, teamwork skills, willingness to learn, resilience
Experience
- Several years of experience in project management, especially in digitalization and IT projects.
- Several years of professional experience in system and user support as well as project work in the IT environment.
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What we offer
- Challenging and diverse tasks with plenty of creative freedom
- We offer an attractive salary in accordance with the collective agreement (TVöD-VKA), depending on qualifications and experience up to pay grade 14.
- Opportunities for personal and professional development (training, coaching, mentoring)
- Intensive onboarding that goes beyond the usual onboarding process. You will be practically supported by experienced colleagues and benefit from individual training sessions tailored specifically to the requirements of your new role.
- Flexible and mobile working, as well as an attractive location in the heart of Frankfurt city center.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
traffiQ Lokale Nahverkehrsgesellschaft Frankfurt am Main mbH
traffiQ Local Public Transport Company Frankfurt am Main mbH is responsible for the entire public transport system in Frankfurt, including the subway, trams, and buses. As a service provider for the city of Frankfurt, the company manages traffic planning, schedule design, and customer service for passengers. With a dedicated team and flat hierarchies, traffiQ ensures high job security in the public sector.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Team leadership IT service and project management
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
