Level: Junior

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Göttingen

Working Model: Onsite

Job Summary

As a Customer Support Engineer, you will assist international research institutions by servicing and repairing microscopes, conducting diagnostics, and documenting your work carefully, with about 30% travel involved.

Your role in the team

After extensive training, you will support our international customers on-site and remotely to maintain, repair, and calibrate our microscopes.
You are the point of contact for our existing clients in renowned research institutions worldwide and assist with all service-related inquiries.
You will be responsible for the service and maintenance of our high-end microscopes - both remotely and on-site at the customer's location (approximately 30% travel).
You independently perform technical diagnostics and carry out the necessary work on the device in close collaboration with our service team.
You install new components and perform upgrades on our systems.
You document the performed service work carefully and transparently.

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Our expectations of you

Education

You have a degree in Physics, Engineering, or a comparable field of study (motivated entry-level candidates are welcome).

Qualifications

You have a very good technical understanding.
You enjoy traveling within Germany, Europe, and worldwide.
You are communicative and have good English skills.

Experience

Initial experience with lasers and optical components is desirable.

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What we offer

We are a friendly, dedicated, and creative team with a great passion for innovative ideas.
We have flat hierarchies; autonomy and team spirit complement each other in our company.
We live in a friendly environment with the informal 'you'.
We create room for ideas and enable professional development.
We offer a market-competitive salary, flexible working hours, and organize company and team events.