Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 65.000 to 79.000€ gross/year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure contract fulfillment, coordinate service delivery, and initiate improvement measures. You prepare customer reports and take End-to-End responsibility for IT services.
Job Technologies
Your role in the team
- Ensures the fulfillment of the contract for the services or subservices for which he is responsible.
- Coordinates the collaboration of all units and suppliers of hardware, software, and maintenance services required for the delivery of the complex service.
- Perception of end-to-end responsibility for the task area.
- Deviations in service delivery are detected and countermeasures are initiated.
- Support with financial planning.
- Initiates newly commissioned services within his/her service.
- Provision and preparation of data for the creation of contractually agreed customer reports in collaboration with the involved service delivery units and in coordination with Service Delivery Management.
- Ensuring, analyzing, and preparing internal reporting data to derive improvement measures for the services or sub-services under responsibility.
This text has been machine translated. Show original
Our expectations of you
Education
- Education / Bachelor's degree in an IT-related program or a recognized vocational training in an IT profession, alternatively at least 10 years of professional experience in the IT environment, ideally in IT operations and/or project management.
Qualifications
- Certification in IT Service Management ITIL Foundation 3.0/4.0.
- Management of large projects with a duration of more than one year and at least 20 project team members (minimum of 5 years).
- Willingness to occasional business trips as well as willingness to undergo security checks.
- Fluent German skills and good English skills (at least German C1 and English at least B1 according to CEFR).
Experience
- SCRUM: Experience with agile working methods, e.g., as a Scrum Master or Product Owner or as a team member in a developer team.
- Experience in planning, procurement, and setup of data center infrastructure, as well as experience in server operations and hardware components management, and experience in IT service management and infrastructure service management (at least 7 years).
- Professional experience in infrastructure operations and procurement of infrastructure components (at least 7 years).
- Experience in complex organizational structures in companies with more than 5,000 employees (at least 3 years).
- Experience with SAP throughout the entire procurement process, from shopping cart setup to service acceptance.
- Experience and in-depth understanding of security-relevant processes (VS-NfD or similar).
- Experience with procedures and workflows in the public sector or the Bundeswehr.
This text has been machine translated. Show original
What we offer
- This position is long-term with planned permanent placement.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding Year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.6Engineering
3.2Career Growth
3.2Culture
3.5
Senior IT Service Manager
- Salary
- 65.000 to 79.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.40.091 to 47.515 € net/year · Tax class I
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
