Job
In this role, you will handle customer inquiries in 1st- and 2nd-level support, qualify and document requests in an ITSM system, and assist end users with software and operating systems in the Microsoft 365 environment.
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Your role in the team
- Handling customer inquiries in 1st- and 2nd-level support.
- Qualification and documentation of requests in an ITSM system.
- End-user support for standard software (MS Office, Adobe, etc.).
- End-user support for common operating systems.
- Support in the Microsoft 365 environment.
- Support with additional topics: remote maintenance of clients, Citrix support, mobile device management, Active Directory management.
Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (all genders) in system integration (or equivalent), or several years of professional experience in a comparable role.
Qualifications
- SÜ2 clearance already obtained or willingness to undergo the clearance process.
- Practical experience troubleshooting Windows operating systems.
- Good knowledge of Active Directory, user management, and Microsoft 365.
- High level of customer focus and willingness to provide service.
- Communication skills.
- Strong problem-solving skills and analytical thinking.
- A team player who thrives under pressure.
- Fluent German and good written and spoken English skills.
- A driver’s license is an advantage.
Experience
- Experience in IT support (1st and 2nd level, as well as IT service management).
- Experience working with ITSM ticketing tools.
What we offer
- 30 days of vacation per year.
- Remote work possible by arrangement.
- Annual salary and bonus review, employer-funded occupational pension scheme.
- Flat hierarchies, an informal first-name culture, and short decision-making processes.
- Latest hardware: MacBook or Windows laptop, as well as an iPhone with Dual SIM.
- Permanent employment contract at a forward-thinking IT company.
- Individual development support through our career framework, curated training catalog, and regular development conversations.
- Free parking nearby.
- Subsidy towards the monthly lease payment for a company bike.
Benefits
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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