Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will support users through troubleshooting, administer Office 365, and manage hardware installations. Additionally, you will oversee onboarding processes and further develop the IT infrastructure on-site.
Job Technologies
Your role in the team
- We have an excellent opportunity for an IT Technician to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy.
- To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop on existing infrastructure and processes.
- You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team.
- As you will be supporting our internal colleagues, this is an office-based role.
- Resourcefulness is a necessary skill in this role.
- You should be able to diagnose and resolve problems quickly.
- You should also have the patience to communicate with a variety of interdisciplinary teams and users internally and externally.
- You will be able to work independently and be flexible to changing deadlines.
- Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.
- We are looking for someone who has a high attention to detail and can hit the ground running.
- This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.
- A core component of this role will be to perform desk-side and remote user support, including end-user troubleshooting, laptop repair, application support and user onboarding and offboarding.
- Deploy and administer user software and systems including Office 365, OneDrive/SharePoint, anti-virus software and video conferencing tools.
- Manage, deploy and configure upgrades, software updates, and security patches.
- Ownership of user onboarding and offboarding processes.
- Support large company calls using Microsoft Teams and Zoom.
- Monitor and maintain video conferencing equipment and network devices.
- Develop the UK Head Office's IT infrastructure, systems and policies to support the continued growth of the company.
- Provide regular reporting capabilities to the Head of IT and wider business, communicating project status, activities, and achievements.
- Support and develop seamless communications and relationships across the UK office, international offices, and external suppliers.
- Provide a helping hand with ad-hoc operational tasks, including office moves and occasional furniture building.
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Our expectations of you
Qualifications
- Office 365 administration and application support.
- Windows 10/11 setup, configuration and support.
- Provisioning and installing computer hardware.
- Knowledge of cloud VPN and zero test solutions.
- Knowledge of networking and wireless.
- Excellent customer service skills, self-motivated and a team player.
- Excellent time management, administration and organisational skills.
- Flexible approach to work, positive, can-do attitude and a willingness to proactively take on new tasks.
- Ability to use initiative, forward think and work under pressure.
- Excellent interpersonal skills with ability to build relationships at all levels.
- Azure AD, Intune and Microsoft Endpoint Manager.
- Microsoft Teams administration and troubleshooting.
- Microsoft / IT Support qualifications, understanding of the ITIL framework and awareness of GDPR.
- A desire to progress within IT and develop technical skills.
Experience
- Experience troubleshooting hardware issues.
- Experience of using Ticketing Systems (Jira Service Desk).
- Experience with AV solutions.
- Experience creating knowledge base articles and documenting processes.
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What we offer
- Some of the benefits we include are: Employee Assistance Programme (EAP), Spendit Card, BVG Job Ticket, Bike Leasing, Parental Support.
- At AER, we are committed to offering flexibility in the way we work.
- Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours.
- Let's discuss what works for you and AER during the interview process.
- The company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.
- To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.
- Unfortunately, we are unable to accept applications via email, telephone, or social media platforms.
- To be considered for this position, please submit your application using the link provided.
- Applications submitted through any other channel will not be reviewed.
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Job Locations
This is your employer
Aurora Energy Research GmbH
Aurora Energy Research GmbH provides comprehensive market analyses and consulting services based on data for the energy sector. The company assists its clients in making strategic decisions regarding energy markets and the energy transition. The headquarters is located in Berlin.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
Site Support IT Technician
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
