Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the digital workplace for over 110 hotels, developing standards in Microsoft 365, managing service partners, and ensuring quality through reviews and process improvements.
Job Technologies
Your role in the team
- You are responsible for the modern digital workplace for over 110 hotels and the headquarters - from overall strategy through Microsoft 365 and client management to the consistent management of our managed service provider.
- You set standards, manage external partners with high consistency, and continuously develop the workplace—with the aim that every employee at the headquarters and in the hotel can work productively, securely, and modernly every day.
- You think in terms of services, speak the language of the specialist departments, and never lose sight of the technical standards.
- Management of the Managed Service Partner including SLA monitoring, KPI reporting, and escalation management.
- Quality assurance through regular service reviews, audits, and continuous process improvement.
- Contract management as well as the coordination of tenders and service provider negotiations.
- Development and maintenance of a uniform workplace standard for all locations - including end-user device lifecycle and media technology.
- Independent roadmap, technology scouting, and implementation of new solutions.
- Service ownership for the entire M365 environment: Exchange Online, Teams, SharePoint, Intune, and Entra ID.
- License governance, feature rollouts, and evergreen management in the managed service model.
- Responsibility for Identity Management, VPN/Remote Access, Archiving, and Business Application & License Management.
- Management of workplace projects and IT onboarding processes during hotel acquisitions and new builds.
- Budget responsibility for the Workplace area including investment and license planning.
- Workplace and network are inseparable. You act as an active sparring partner for your network colleagues and ensure that both worlds are aligned.
- Close collaboration with the network team on WLAN, DHCP, VPN, and segmentation.
- Participation in cross-departmental core IT projects (Security, Identity, Onboarding).
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Our expectations of you
Qualifications
- In-depth knowledge of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Intune, Autopilot, and Entra ID / Azure AD.
- Knowledge in Business Application & License Management as well as Identity Management Solutions (Entra ID, AD, SSO).
- Solid understanding of networking fundamentals (WLAN, DHCP, DNS, VPN) for effective collaboration with the network team.
- Apply ITIL processes correctly and actively develop them further.
- Structured, autonomous, and hands-on working style - strategic overview meets operational detail.
- Strong communication and stakeholder management skills - on equal footing with business units, partners, and IT colleagues.
- Willingness to travel for assignments at hotel locations as part of acquisitions, openings, and projects.
Experience
- 3+ years of experience in IT workplace, end-user computing, or IT service management – ideally in a distributed, multi-site environment.
- Proven experience in leading and developing external managed service partners - including SLA negotiation, KPI controlling, and escalation management.
- Experience with modern device management (Windows, iOS, Android) - Intune, SCCM, or comparable toolsets.
- Experience in independently planning and controlling IT budgets (investments, licenses, service providers).
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What we offer
- You work flexibly remote but are willing to be present at the Head Office in Munich and at the hotels as needed for approximately 50% of your working hours to ensure close coordination and operational proximity.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Motel One GmbH
Die Motel One Group bildet mit ihren Aktivitäten den Schwerpunkt innerhalb des Konzerns der One Hotels & Resorts AG. Ziel ist es Motel One zu dem europäischen Qualitätsführer der Low Budget Hotellerie zu entwickeln. Das 2000 gegründete Unternehmen Motel One mit Sitz in München hat sich mit derzeit 50 Hotels, über 11.500 Zimmern, über 1.600 Mitarbeiter und etwa 3,5 Millionen zufriedenen Gästen in 2013 erfolgreich als Qualitätsführer in der Low Budget Hotellerie Deutschlands positioniert.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2000
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT Manager - Focus on Workplace & Microsoft 365
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
