Critical Services Technician

Jones Lang LaSalle, IP, Inc.

Job

In this role, you will be responsible for inspecting, maintaining, and operating MEP systems in critical facilities, executing planned and reactive maintenance tasks effectively.

Job summary

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Your role in the team

  • As the post holder, you will be expected to have extensive understanding of Critical Facilities/Data Centre infrastructure (Mechanical, Electrical, Plumbing & associated assets).
  • As an integrated member of the engineering shift team, you will be responsible for the effective inspection, operation, and maintenance of all associated MEP assets within the critical facility, with a primary focus on critical facilities risk management and enhancing service delivery quality through effective technical engineering capabilities.
  • As an electrically oriented engineer, you are expected to take the lead on planned, corrective, and reactive maintenance tasks, as well as on other associated assets when required.
  • You will have the ability to issue PTWs, ensuring compliance with method statements and risk assessments.
  • Operational understanding of all MEP systems within the Critical Facility/Data Centre, with a competent and confident approach (with a focus on electrical systems within the facility).
  • Making recommendations for improvement and providing concise technical reports when required.
  • Ensure that Specialist Vendors service visits are completed efficiently, inspect the quality of their work, and communicate recommendations to the duty Shift Leader/Assistant Chief Engineer.
  • To provide backup as engineering shift relief cover in the event of annual leave, training or other absence within the engineering team.
  • Ensuring minimum staffing levels are maintained at all times and covering for colleagues on the opposite shift when required.
  • Accurately reporting all completed work orders, including precise records of any critical spare parts or stock items used during these tasks.
  • Attend weekly team meetings and quarterly team meetings when scheduled.
  • Completing the shift handover reports, ensuring that significant events or activities are noted and effectively communicated to oncoming shifts and management.
  • Actively participate in and complete health and safety compliance activities, such as hazard/near-miss reporting and regularly attending and completing scheduled toolbox talks.
  • Liaise with the supply chain when ordering M&E components for remedial/corrective works.
  • Take ownership of the areas under your control (including all plant rooms), ensuring they are brought up to and maintained at the required show-site standards.
  • Evaluate and escalate any potential risks, including an assessment of their impact, probable causes, and mitigation opportunities.
  • Actively contribute to the continuous improvement of safe systems of work, ensuring compliance with relevant health and safety policies and procedures.
  • Complete Reactive, Planned & Corrective Work Orders in line with SFG20 and ensure reliability of assets through excellent standards of maintenance delivery.
  • Escalation of all ONWH alarm notifications in accordance with the agreed escalation procedures for EMEA MEP operations.
  • Accurate completion of all Corrigo Work Orders that have been allocated for completion by the CMMS.
  • Including accurate tracking of time spent on tasks and clear, concise details of the work performed.
  • With no errors entered into the system.
  • Efficient and effective completion of assigned Corrigo work orders, ensuring that they are acknowledged and completed within the SLA.

Our expectations of you

Qualifications

  • Excellent communication skills and the ability to deal with all levels of staff.
  • Proactive in achieving the highest standard of operation.
  • Have good IT and report writing skills.
  • Ability to work under pressure while remaining calm, thinking clearly, and delivering the required services to the client within the given time constraints.
  • Demonstrate a willingness to attend on- and off-site training for MEP assets. This may require overnight stays away from home due to the nature of specialist training, such as HV Authorised Person Training.
  • A high level of initiative, with drive to continuously improve the operation.
  • Advanced communication skills with a full understanding of customer needs & expectations.
  • Ability to understand and act on both verbal and written instructions.
  • Enthusiasm and a proactive, diligent and alert attitude, along with a willingness to participate in relevant internal training programmes.
  • Integrity, honesty, and punctuality are also expected.

Experience

  • Minimum of 5 years of relevant experience in critical environments such as banking headquarters and data centres.
  • Electrical engineering apprenticeship or equivalent (experience in mechanical engineering desirable).
  • HVAC Engineering Experience.
  • Individuals who can demonstrate commitment and prior experience but do not meet all the required technical qualifications may be considered, subject to approval by the Operations Director.

What we offer

  • Opportunity to lead a flagship account with significant strategic importance to our organization.
  • Platform to influence and shape best practices in Life Sciences real estate management globally.
  • Exposure to cutting-edge operational practices and technologies across international markets.
  • Collaborative, innovative work environment with access to industry-leading resources and expertise.
  • Comprehensive professional development program and clear career advancement paths.
  • Competitive compensation package including performance-based incentives.
  • Global mobility opportunities within a growing international organization.

Benefits

Topics you will work on

Job locations

Map of the job locations
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  • Location Schwalbach
    66773 Saarland, Germany

About your employer

Tétris is a subsidiary of JLL, which is a world leader in the real estate scene. Tétris supports customers in the planning and implementation of creative design requests and relies on innovation and the creation of an appealing room atmosphere.

Company type
Established Company
Work model
Onsite
Industry
Consulting · Construction, Real Estate, Building Services
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Critical Services Technician

Jones Lang LaSalle, IP, Inc.