Job
In this role, you ensure the smooth operation of production-related IT systems, support MES applications, and carry out 1st and 2nd level support for shop floor devices.
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Job technologies
Your role in the team
- Ensuring the smooth operation of production-related IT systems, shop floor infrastructure, and local IT services.
- Maintenance and support of Manufacturing Execution Systems (MES) and other production-related applications.
- Providing 1st- and 2nd-level support for industrial PCs, production terminals, scanners, label printers, and other shop-floor devices.
- Analysis, prioritization, and resolution of production-critical IT incidents to ensure high availability of equipment and systems.
- Installation, maintenance, and replacement of hardware and software components in production and office areas.
- Supporting global IT teams with so-called “Hands & Eyes Services” for on-site infrastructure, network, and security activities.
- Contributing to IT projects, rollouts, migrations, and the implementation of global IT and cybersecurity standards.
- Documentation, escalation, and follow-up of incidents, changes, and service requests.
Our expectations of you
Education
- Successfully completed vocational training or a degree in computer science, information technology, or a comparable qualification.
Qualifications
- Experience working with Windows environments, networks, and local IT infrastructure.
- Technical understanding of industrial end devices and production environments.
- Independent, structured, and solution-oriented approach to work.
- Strong customer service orientation, excellent communication skills, and the ability to work effectively in a team.
- Willingness to travel occasionally between the sites you support.
- Good written and spoken German and English skills.
Experience
- Professional experience in IT support, ideally in a production or industrial environment.
- Experience with production-related IT systems, MES solutions, or shop floor technologies is an advantage.
What we offer
- Interesting and challenging tasks with a high degree of personal responsibility in a globally growing company.
- Flexible working hours and the option to work remotely.
- Occupational health management, including Hansefit, as well as a wide range of professional development opportunities through internal and external training and individual development plans.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
SMP Deutschland GmbH ist ein Automobilzulieferer mit Stammsitz in Bötzingen bei Freiburg im Breisgau. Die SMP Deutschland GmbH ist mit mehreren Fertigungsstandorten in Deutschland die größte Geschäftseinheit der SMP-Gruppe.
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier
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