Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT incidents and requests in 1st-level support, assist users with hardware and software issues, and document all incidents in the ticketing system.
Job Technologies
Your role in the team
- Acceptance and processing of IT disruptions and requests (1st-Level Support).
- Support users with hardware and software issues.
- Documentation of incidents in the ticket system.
- User management as well as support for IT rollouts.
- Collaboration with the 2nd-level support and IT departments.
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Our expectations of you
Education
- Completed vocational training in the IT field or a comparable qualification.
Qualifications
- Good knowledge of Windows, MS Office, and ideally ITSM tools.
- Strong service orientation and communication skills.
- Very good knowledge of German.
Experience
- Initial experience in IT support or helpdesk is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Support
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
