Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for deep analysis and resolution of technical issues in the eHealth infrastructure by evaluating errors, conducting diagnoses, and communicating directly with users.
Job Technologies
Your role in the team
- Over 7,000 practices in Germany use EPIKUR daily. When technical issues arise there, you are the person who finds out why — and ensures that everything keeps running smoothly.
- Don't just pass it on, really resolve it. The 1st Level has already looked into it - now it's your turn, with depth, calmness, and a methodical approach to logs, connectors, and networks.
- Deep-dive analysis: You take over escalated tickets from the 1st level and systematically investigate errors.
- Infrastructure Diagnosis: You analyze firewalls, networks, connectors, and card readers using diagnostic and analytical tools.
- Interface Coordination: You handle the technical communication with the 3rd level and coordinate closely with development and product management.
- Customer contact: You develop solutions directly with users via remote sessions — calm and clear, even when things get hectic.
- Knowledge-Sharing: You document solutions, train the 1st Level, and actively contribute to technical whitepapers.
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Our expectations of you
Education
- Support experience: Solid 1st level with a drive to move into 2nd level is enough for us – you don't need to know everything already, but you should have an interest in depth. Ideally, IT training (e.g., Fachinformatiker Systemintegration) or a comparable qualification.
Qualifications
- German C1 or higher: in speaking and writing. Our users are therapists who need clear communication in acute cases.
- Analytical talent: You approach methodically and keep an overview even with complex log data.
- Nice to have but not mandatory: knowledge of telematics infrastructure, connectors, LANCOM hardware, or ticket systems like Jira Service Management. We will teach you.
Experience
- Tech Skills: Proficient in Windows, macOS, and Linux. Fundamentals in networking (TCP/IP, VPN, Routing) and experience in reading log files.
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What we offer
- 30 days of vacation for genuine relaxation.
- 40-hour workweek with digital time tracking - overtime remains the exception.
- Hybrid after onboarding: 3 days in the office, 2 days working from home. During the first approximately 3 months, primarily onsite — to ensure you really settle in.
- Mentorship Program: An experienced colleague will be your mentor from day one. Questions instead of guesses.
- Lunch Day every Wednesday: diverse lunch buffet, free drinks at all times.
- Capital city office with a view over the city and many good restaurants for lunch breaks.
- Germany ticket (optional), corporate pension scheme, corporate benefits, regular team events.
- Stable mid-sized company with over 25 years of market experience, flat hierarchies, and short decision paths.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Epikur Software & It-service Gmbh & Co. Kg
Epikur is a software company founded in 1999 that develops innovative solutions for the healthcare sector. Our products support physicians and psychotherapists in the efficient organization of their practice, facilitate data collection and can also be used in the education and training of professionals.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1999
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
3.2Career Growth
4.0Workingconditions
3.4Culture
3.7
IT Support Specialist - eHealth/Telematics Infrastructure
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
