Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist the IT team with system administration and provide technical support for end-users, manage Microsoft 365 and VMware environments, and develop PowerShell scripts for automation.
Job Technologies
Your role in the team
- We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment.
- This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure.
- Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.
- Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.
- Manage and support Microsoft Intune for device management, security policies, and application deployment.
- Administer and support Exchange Online, including user management and troubleshooting.
- Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.
- General understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services).
- Develop and maintain PowerShell scripts for automation and reporting.
- Support Microsoft Office / Microsoft 365 applications.
- Document IT procedures and contribute to continuous improvement initiatives.
- Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.
- General understanding of AI technologies relevant to IT operations.
- Ability to identify AI use cases in IT support automation, reporting, and knowledge management.
- Openness to adopting AI-driven tools to improve efficiency and user experience.
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Our expectations of you
Qualifications
- Basic or moderate Networking Knowledge.
- PowerShell scripting skills for automation and administration.
- Solid troubleshooting and analytical skills.
- Service-oriented mindset with strong communication skills.
- Knowledge of ITIL-based IT Service Management.
- Relevant Microsoft, VMware, or IT certifications.
- Programming language skills.
Experience
- 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role.
- Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments.
- Experience with Azure AD / Entra ID.
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What we offer
- Modern IT environment with opportunities for innovation.
- Professional development and certification opportunities.
- Competitive compensation and benefits package.
- Collaborative and supportive team culture.
- Opportunity to explore AI-enhanced IT processes.
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Topics that you deal with on the job
Job Locations
This is your employer
Aras Corporation
Aras Corporation is a US-based software provider specializing in enterprise PLM applications. The company offers a flexible, open platform tailored to the needs of engineering, manufacturing, and infrastructure companies. Aras operates internationally and has a European headquarters in Switzerland in addition to its main office in the USA.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
