Job
In this role, you develop advanced conversational AI solutions using Cognigy.AI, optimize voice and chat agents, and integrate complex systems for renowned clients.
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Job technologies
Your role in the team
- Design and development of sophisticated conversational and agentic AI solutions with Cognigy.AI for chat and voice applications.
- Technical responsibility for Cognigy solutions - from architecture and solution design through implementation to production operation.
- Development of complex conversational AI flows.
- Implementation of dialog logics, extensions, functions, and reusable components.
- Development and optimization of voice and chat agents.
- Design of routing, handover, authentication, and self-service processes.
- Integration of Cognigy into existing system landscapes.
- Integration of REST APIs, Webhooks, and backend systems.
- Integration of CRM, ERP, ticketing, and contact center platforms.
- Integration of solutions such as Genesys Cloud, Microsoft Azure, Salesforce, ServiceNow, or comparable platforms.
- Integration of modern Generative AI and Agentic AI approaches.
- Integration and orchestration of large language models such as Azure OpenAI.
- Development of tool-calling, agent-based, and RAG-based architectures.
- Design of prompting, guardrail, and fallback strategies for productive AI applications.
- Technical consulting for our clients and translating technical requirements into scalable technical solutions.
- Conducting architecture and design workshops as well as providing technical support for proof-of-concepts and customer demos.
- Quality assurance and continuous optimization.
- Testing and evaluation of conversational AI solutions.
- Analysis and optimization of dialogue quality, response quality, latency, and robustness.
- Development of automated test and deployment processes.
- Technical documentation of architectures, interfaces, data flows, and implementations.
- Support and mentoring within the team through code reviews, best practices, and the further development of our Cognigy standards.
- Support for sales and presales in technical concepts, effort estimations, demos, and customer presentations.
Our expectations of you
Qualifications
- Knowledge of cloud platforms such as Microsoft Azure, especially Azure OpenAI, is advantageous.
- Strong understanding of conversational design, error handling, fallback strategies, and the specific requirements of productive voice and chat systems.
- Ability to systematically analyze complex technical requirements and develop robust, maintainable solutions from them.
- Independent and structured way of working, as well as enjoyment in actively shaping technical standards and best practices.
- Willingness to share knowledge within the team and to provide professional support to less experienced developers.
- Excellent German and English language skills, both written and spoken.
Experience
- Several years of practical experience in the development of Conversational AI or Voicebot solutions, ideally with Cognigy.AI.
- Excellent knowledge of the core Cognigy components and concepts such as Flows, Nodes, Extensions, Endpoints, and Knowledge AI; experience with Voice Gateway is a big plus.
- Experience in designing and implementing productive enterprise solutions and a good understanding of scalable software and integration architectures.
- Excellent JavaScript and TypeScript skills, as well as experience with REST APIs, Webhooks, JSON, OAuth, and RegEx.
- Experience with contact center and voice technologies as well as platforms such as Genesys, Avaya, Nice, or comparable solutions is an advantage.
- Experience with Large Language Models, Generative AI, Prompt Engineering, RAG, and Agentic AI.
- Proficient handling of Git and ideally experience with CI/CD and automated deployment processes.
- Experience in technical consulting with clients, conducting workshops, and presenting complex technical issues.
What we offer
- You can expect a professional environment with challenging conversational, generative, and agentic AI projects for renowned clients and hidden champions.
- You work with modern technologies around Cognigy, Generative AI, Voice AI, and cloud platforms and can actively shape their use.
- You will have the opportunity to take technical responsibility and ownership for complex customer solutions.
- Work remotely nationwide in Germany or use our modern offices.
- You will become part of an experienced and passionate team with a can-do attitude, short decision-making paths, and an open exchange of knowledge.
- You have the freedom to contribute your own ideas, technical standards, and best practices, and to jointly develop our conversational AI expertise.
- We will work with you to develop individual further training and specialization opportunities that match your interests and goals.
- You will receive attractive employee benefits such as bike leasing, a free membership to the Urban Sports Club, and much more.
- You can look forward to regular team events and a modern working environment.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Dornbirn, Zürich, Salzburg, Traunstein, München, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
At valantic, we're the first choice when it comes to digitalization. We show our customers what's possible and support them in making it happen - from strategy to implementation. Our services include consulting, solutions, and software products in the areas of banking, customer engagement & commerce, business, predictive analytics, SAP/ERP consulting, enterprise software, and supply chain management.
- 250+ Employees
- 2012
- German
- Established Company
- Full Remote, Hybrid
- Internet, IT, Telecommunication
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